Overall Ratings & Reviews Impiana KLCC Hotel, Kuala Lumpur City Centre

Club lounge spread and buffet spread were good

Good. There's only one employee at the restaurant who doesn't like being asked to get warm water.

the view from my room ....excellent

strategic... tomorrow you can try to come back here again if you go to KL

Enjoyed our stay. Though the next door occupants, adjoining room, were loud and at early hours of the morning. Otherwise it was great.

The hotel is near the twin towers, the staff is friendly, the breakfast is complete and delicious plus you can get a view of the twin towers, we ordered a deluxe room, the room is big, there is a bathtub, next time we will stay here again 😍😍🫶🫶

Lounge hours could be longer instead of 8pm , Great Location and access to KLCC and Bukit Bintang surrounding 👍

The hotel staff is very friendly. Very helpful.

The room is not soundproof and the hotel is quite old, the bathroom is renovated but there is a very inconvenient suspended step under the shower, the hot and cold water heater is unstable

Internet access was very slow and several times got cut off. No table in the room to properly use my laptop. However, overall was a good stay, even though not excellent.

The hotel location is very good and convenient KLCC, the room is quite old and almost renovated, poor soundproofing, easy to hear noise from the next room or outside, the TV needs to manually enter the wifi before each use, the breakfast is not diverse and the same.

Although we had booked 10 rooms for 20 people, but because we arrived late and checked in at 20:00, we were a bit tired, the staff acted like there were no more rooms for 20 people. There were not enough staff available to support welcome drinks or anything to welcome us. The next morning, although we were sleeping, the staff still rang the bell and asked if the room needed to be cleaned.

Good overall in the hotel and also the staff.

The room is quite spacious and clean, but the internet connection is bad.

The hotel selected was perfect. Very near to my event venue KLCC. It was just 7 mins walk from the hotel (with my heels 😄). Great place for staycation and a pitstop for a shopping trip and unwind. Will definitely go there again.

The location convenient, there are a few areas that need improvement. The cleanliness of the room could be better. Noticed that certain area - the bathroom had not been thoroughly cleaned, dust on the cabinet etc not cleaned enough. The room felt quite dim and lacked sufficient lighting.

Very good location if you are first time traveling to Kuala Lumpur. Easy access and short walking distance to many different places

1. The parking area is narrow with some guest vehicles parked at the ramp going up and down the floors. It's dangerous and if you drive a mid or big-size vehicle you will have a problem maneuvering. 2. Soundproofing in rooms can be improved, can still hear guest talking in their rooms. 3. The TVs used are of old quality/size, a quarter of current average TV size at home, and the resolution is so bad I had to switch it off during my stay as it affected my astigmatism. 4. During morning breakfast, a particular lady staff (in suits) was not friendly at all when asked if there was a table for 2 available, she said 'none' and didn't even offer us to wait while they cleared used tables. 5. There is only 4 to 5 staff mending the breakfast area and many tables are left not cleared for some time. 6. The way the breakfast area was set up was a bit discomfort, first of all, it's a 3-tiered area. Juices and egg stations are located on the lowest tier, you will have to climb a few stairs to go to 2nd tier to sit and then climb another few stairs to the food areas. Imagine senior guests or Muslim ladies in jubah with both hands holding glasses of juice and plates had to climb the stairs to go to their table. Although the hotel is very close to the convention center or another popular mall, for the price that we had to pay, the services are not equal. However, the front office staff, Ms. Nurul did a good job assisting us during check-in. Well done to her.

Strategic hotel location close to KLCC

Room is decent. Value for money due to great location & accessibility. Great surau at L1