S***h

8.5

/10

Reviewed 2 week(s) ago

It was a good stay overall. The location was very good and walkable distance to many locations.

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D***u

10.0

/10

Reviewed 9 week(s) ago

It's a great place to stay with your family, close to shopping centers and easy access to food. The neighborhood is upscale and quiet.

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1 people find it helpful

Julianti

10.0

/10

Reviewed 10 week(s) ago

really like staying here the waiter is really good next time I will come back and stay here again

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Mohammad R.

Business

9.7

/10

Reviewed 16 week(s) ago

The hotel location is great, walking distance to malls, restaurants, and activities. The room was spacious and offered a good view of the city. Very recommended and will stay here again on my next trip to KL.

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Accommodation's Reply

10 Feb 2026

Dear Mohammad R, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Yours sincerely Angelia Ku General Manager

Verified Traveler

8.5

/10

Reviewed 17 week(s) ago

The place is clean, the staff is friendly, it is close to the city center, it is very suitable for those who bring children to stay here because access to anywhere is easy.

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1 people find it helpful

Accommodation's Reply

06 Feb 2026

Dear Verified Traveler, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Angelia Ku General Manager

l***u

Staycation

9.7

/10

Reviewed 20 week(s) ago

The hotel staff was very helpful when I asked for early check in.

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Accommodation's Reply

16 Jan 2026

Dear l***u, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Angelia Ku General Manager

Frans O.

10.0

/10

Reviewed 20 week(s) ago

Best hotel in city center... Pavilion, Bukit Bintang, Twin Tower, etc., are considered walking distance

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Accommodation's Reply

07 Jan 2026

Dear Frans O, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Yours sincerely Angelia Ku General Manager

Verified Traveler

Leisure

9.1

/10

Reviewed 21 week(s) ago

Their wifi facilities was very slow and also the way they solved the complaint about that signal or wifi also very slow, a bit disappointed however I gave a good score cause of their staff Mr. Anu as a cleaning services was very helpful he’s very kind during I stayed always humble and the other bellboy Mr. Hassan help me to booked a taxi in early morning, so please give them a complimentary as their good services

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Accommodation's Reply

19 Jan 2026

Dear Verified Traveler. Thank you for taking the time to share your feedback following your stay at Novotel Kuala Lumpur City Centre. We sincerely apologise for the inconvenience caused by the slow WiFi connection and the delay in resolving the issue. Please be assured that your comments have been shared with our team for improvement. At the same time, we are delighted to hear about the positive service provided by Anu from our Housekeeping team and Hassan from our Concierge Service. Your kind recognition of their helpfulness and humility is truly appreciated, and we will certainly share your compliments with them as encouragement for their excellent service. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Yours sincerely Angelia Ku General Manager

D***i

Leisure

9.4

/10

Reviewed 22 week(s) ago

The location is very close to the Pavilion

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Accommodation's Reply

03 Jan 2026

Dear D***i, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Angelia Ku General Manager

r***a

10.0

/10

Reviewed 27 week(s) ago

Great experience, good staff, good location, love it

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Accommodation's Reply

01 Dec 2025

Dear r***a, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Fazrin N.

9.4

/10

Reviewed 27 week(s) ago

The room is clean. The food is really good.

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Accommodation's Reply

01 Dec 2025

Dear Fazrin N, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Verified Traveler

9.4

/10

Reviewed 34 week(s) ago

Good location and clean hotel. Hotel staff is friendly and efficient.

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Accommodation's Reply

02 Oct 2025

Dear Verified Traveler, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Kukuh H.

Leisure

9.7

/10

Reviewed 36 week(s) ago

Hotel staffs are friendly and helpful, the room is clean. Only a light less is variety of food in restaurant. Overall is ok and nice experience staying with this hotel.

1 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Kukuh H. We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

H***L

Leisure

10.0

/10

Reviewed 37 week(s) ago

Very good location to city center

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Accommodation's Reply

01 Oct 2025

Dear H***L, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Rangga A. J. E.

Leisure

10.0

/10

Reviewed 39 week(s) ago

Staff was friendly, close with everywhere (food, attractions, mall, etc.)

1 people find it helpful

Accommodation's Reply

01 Sep 2025

Dear Rangga A.J.E, We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

N***n

Business

10.0

/10

Reviewed 40 week(s) ago

Very close to Pavilion, close to KK Mart, if you want to go to KLCC just walk, everywhere is very close, the staff are friendly

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1 people find it helpful

Accommodation's Reply

31 Aug 2025

Dear N, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

C***a

Leisure

10.0

/10

Reviewed 51 week(s) ago

An exciting experience, where the hotel service was excellent and the food suited our taste buds 😁👍

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1 people find it helpful

Accommodation's Reply

05 Jul 2025

Dear C***a We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

I***I

Staycation

9.4

/10

Reviewed 51 week(s) ago

I like the ambiance and the surrounding hotel area very much. Moreover, it's close to the KLCC.

1 people find it helpful

Accommodation's Reply

05 Jul 2025

Dear I***I We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

E***n

Leisure

9.4

/10

Reviewed 53 week(s) ago

Good place and the staff was very helpful.

1 people find it helpful

Accommodation's Reply

02 Jun 2025

Dear Guest We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

d***i

Leisure

10.0

/10

Reviewed 54 week(s) ago

Good ambiance and near with KLCC

1 people find it helpful

Accommodation's Reply

02 Jun 2025

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Novotel Kuala Lumpur City Centre

Overall Ratings & Reviews Novotel Kuala Lumpur City Centre

8.5

8.5

8.2

9.0

8.6

Traveler Reviews Novotel Kuala Lumpur City Centre