Overall Ratings & Reviews Swiss-Garden Beach Resort Kuantan

Warm welcome from lobby stuff and great ambiance with newly renovated room. The facilities were awesome. Love the kids room and gym. Pool area for sure. Looking forward for new lobby and restaurant

We stayed at the family room. Room is nice it 's been recently refurbished. Pool area is also nice with 2slides for the kids. If planning to come with big family might want to consider this hotel as there 's quite a number of activities available. There 's also kids club just remember to bring along your socks. No socks no entry.

Already apply room for 2 adults and 5yo and 8yo kids but given 1 room with 1 queen bed. End up have to acquire additional bed which cost almost RM300 per night. Should the hotel can't provide room for 4 person they should inform earlier. Better off it won't appear in the apps for me.

The staffs are all very friendly. Kids room so spacious and a lot of games and mini cinema. Pool really nice, surrounding beach a lot of activity.

Good place to take kids holiday.

Everything is awesome. But the breakfast spread (taste & menu) needs to be improved.

Just refurbished room and very nice! Had an expectation that room is directly facing sea, however it is not, but that's OK. Room is clean but had a slight ants issue, because of sweet drink. Staffs are polite and always greet us with big smile. Not crowd during fasting month and enjoyed my stay here.

The room is clean. Check in can be made before 3p. M. The room was ready. The mini water park is nice and my kids love it so much. You can even walk on the beach. Overall my family and I love staying in Swiss Garden and would repeat our staycation in some other time.

Dah kali ke 3 kami repeat ke sini, tahun 2023 2kali. tahun 2024 baru pertama kali. dah upgrade bilik baru. selesa, view yang cantik, duduk di Premier King Room Room No 8383. lepas ni ke Kuantan memang repeat sini sebab anak-anak suka.

I had pleasant stay here despite half of the hotel was under renovation. I got newly renovated room. The room was nice and all equipment were branded new. I like the pool area-kids friendly and got sauna as well. The staffs were kind and helpful. It would be better if the hotel can provide pathway to the pool for OKU and babystroller. Can't wait to see how the hotel will transform once the renovation completed.

The hotel is perfect for honeymoon or family gateways. It'located right near by the beach. Their service was impeccable! Staff member very friendly. Also have service for playground for kids. Only breakfast maybe need to have variety but We Really enjoy the stay.

Generally staff was pleasant and helpful. Just wish that the maintenance was kept up. Was given ground floor room which was supposed to have been recently renovated. However it was disappointing. The mini fridge was grimy, the door to the balcony was faulty, the cupboard had stains (refer to photo) and they even provides towels which had been discoloured (refer photo). Also never accept rm 8070 (next to the kids playroom) - the soundproofing was bad so it was so noisy! After waiting until 5pm before we got my room, it was disappointing to say the least! Luckily the service staff (reception & restaurant) were very friendly and pleasant. It saved this trip!

1) The room & bed is dusty, Under bed got rubbish. 2) We have to call a few times to request sejadah and water. 3) We ordered 2 foods from restaurant room service, only received 1 food. After a complaint, only then do we receive another food. You may hear a phone recording to confirm. The food for room service is only served in the box. 4) Our toilet was clogged, no suction for the waste. We have to call for few times only then does maintenance comes in. 5) Manage to talk to the customer service there. They told that they will escalate this matter to respective person. They asked us to complain via my booking website. This is our first time in the swiss garden. Really2 disappointed with this type of service. Bad experience for us. You may hear the phone recording for the evidence. Not gonna repeat anymore.

Food not so good. This is the second time been here. Swimming pool too crowded during school holiday. But overall good place for family with kids.

I kind of surprised of the cleanliness standards given by Swiss Garden. The room 's floor was very dusty. I guess the cleaner didn't mop or even vacuum it. I used more than 50 pieces of wet tissue to clean the floor. My mistakes I forgot to take the photo of the floor but I have the photo on the TV and slippers 's shelf photo.

The Hotel is owesome and perfect for family and honeymoon, near the beach and very enjoyed the pool.

The resort is packed with so many people. We reached the resort at 3.30 pm and have to queue at reception for half-hour to check-in. We also have to queue for another 25 minutes to get a table for breakfast the next morning. We were only allowed 45 minutes to complete our breakfast. We have to park our car outside the resort that night because the parking was full.

The family room was rather small. I was placed on the 3rd floor and another friend of mine got the ground floor and though we paid the same amount of rate, the difference in the size of the room is very significant. Her room on the ground floor was so much more spacious. Our room does not even allow us to fit extra mattress.

First day awesome. Clean beach. Big pool. Ample parking lot. But second day, they have construction nearby room. Tap here, tap here, it's not easy to rest. I know the construction is in a suitable room.

The room and most of hotel area very clean. Follow SOP to prevent Covid 19. Staff very friendly. The concierge guy Mr. Kamarul very helpful. Food also good. Location suitable for holiday because near to the beach. Can't wait to come again.:-).