8.9
Very Good
From 442 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.1

People often mention about One World Hotel
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Surroundings (4)
Bedroom (4)
Staff Friendliness (3)
Ambiance (3)
Room Space (3)
Bathroom (3)
Family Friendly (2)
Wifi (2)
Check-in/out Time (2)
Hotel Area (2)
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Traveler Reviews One World Hotel

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Customer reviews
lisa k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Location Is Good because connecting with a shopping mal but all bathroom amenities need more improvement. All bathroom amenities not good enough for 5 star hotel reputation. Its Worst than m world Hotel. The best things is hotel always give us extra mineral water. Our room is not ready yet so we have to wait until 2.30 pm. Make Up Room time Process need improvement because it takes too long and we have to wait at lobby about 1 hours until our room finish
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l***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The staff is really friendly and helpful. Nice place to stay! Definitely will come back.
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Sheikh K. A. B. S. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
a very nice hotel next to one of the biggest mall in Kuala Lumpur. Amazing location.
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
Although not a new hotel but the maintenance is really good, rooms are clean, the towels are clean. Location is great, connected to 1 Utama shopping mall, so there are plenty of option to eat and shop around.
2 people find it helpful
Filvanawaty
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
The staff is very friendly, the room is clean and well maintained, the bathroom shower has strong water so it's satisfying to shower, unlike other hotels which generally have small water.
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Accommodation's Reply
06 Nov 2024
Dear Filvanawaty, Warmest Greetings from One World Hotel! Thank you for taking the time to give us a rating on your recent stay at our hotel as we always appreciate hearing from our guests. We are glad that you enjoyed your recent stay with us. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon. Thank you. Best Regards The Management of One World Hotel
J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Great hotel and location, will come to stay again in future.
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Accommodation's Reply
18 Oct 2024
Dear valued guest, Warmest Greetings from One World Hotel! Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available. We at One World Hotel pledge to provide the best service and facilities to our valued guests. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Best Regards The Management of One World Hotel
N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
The staff was very friendly and breakfast amazing!
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Accommodation's Reply
18 Oct 2024
Dear valued guest, Warmest Greetings from One World Hotel! Thank you for choosing to stay with us and for giving us such a wonderful review. We are delighted to know that your stay was well managed and your compliments will certainly be shared with all our Associates, as it will be a great motivation for them to continuously strive further for excellent hospitality. It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya. Thank you. Best Regards The Management of One World Hotel
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
The upgrade room continues to deluxe king. The staff is good and ready to wish another anniversary. Being close to the mall is the purpose of staying at this hotel.
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Winawati
icon-origin-TRAVELOKA
9.7
/10
Reviewed 79 week(s) ago
Great location, clean rooms but we got our rooms on smoking floor even though we have chosen non smoking rooms on our booking.
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Accommodation's Reply
15 Jan 2024
Dear Winawati Winawati, Warmest Greetings from One World Hotel! Thank you for staying with us and for taking the time to provide us with your feedback. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality. We hope to be of service to you again in future. Thank you. Best Regards The Management of One World Hotel
Ong FERNFERN
icon-origin-TRAVELOKA
6.6
/10
Reviewed 80 week(s) ago
I didn't enjoy my stay at One World this time. First the toilet flush wasn't working, second the aircon in the room had an issue and was noisy throughout the night and last the silicone in the toilet was moldy. They finally change the room. The aircon was better but the mold is there and the worst endless knocking sound from somewhere. Location wise though is convenient. For the price that was paid I wish the hotel room experience was much better.
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Accommodation's Reply
02 Feb 2024
Dear Ong Fernfern, Warmest Greetings from One World Hotel! We thank you for staying with us and for taking the time to provide us with your feedback. We were extremely disappointed to read about the challenges experienced and have already shared these with the team as we view your comments very seriously. They are certainly not synonymous with our usual high standards for excellent service. Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit. Thank you. Best Regards The Management of One World Hotel
Chip K. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 90 week(s) ago
Shopping mall side by side. Many food outlet. Convenient. Will sure come and stay again.
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Accommodation's Reply
25 Oct 2023
Dear Chip Keong Ang, Warmest Greetings from One World Hotel! Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available. We at One World Hotel pledge to provide the best service and facilities to our valued guests. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Best Regards The Management of One World Hotel
Chan T. Y.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 92 week(s) ago
Repeated stay, this time for business. Staff were accommodating with requests but the room was rather warm even when the aircon was on the lowest setting. Gym was big, spacious and adequate. Card key door malfunctioned on the last day of stay which locked me out of room after returning from breakfast. Thankfully, they managed to open the door within 30min but it gave me a scare I might miss the flight home. Nothing stopping me from returning. Good hotel.
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Accommodation's Reply
16 Oct 2023
Dear Tze Yang Chan, Warmest Greetings from One World Hotel! Thank you for staying with us and for taking the time to provide us with your feedback. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality. We hope to be of service to you again in future. Thank you. Best Regards The Management of One World Hotel
Joann W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 94 week(s) ago
Very nice hotel stay and cleaninless is unfaultable, will come back again.
1 people find it helpful
Accommodation's Reply
02 Oct 2023
Dear Joann Wong, Warmest Greetings from One World Hotel! Thank you for staying with us and for taking the time to provide us with your feedback. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects One World Hotel’s hospitality. We hope to be of service to you again in future. Thank you. Best Regards The Management of One World Hotel
Jesika U.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 102 week(s) ago
It 's been a great experience during my stays here. The room is clean and luxurious. I felt like home. They offered various options of breakfast menu. I will definitely revisit One World hotel again.
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Accommodation's Reply
08 Aug 2023
Dear Jesika, Warmest Greetings from One World Hotel! Thank you for staying with us and for taking the time to provide us with your feedback. We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services and facilities. We look forward to your return to the hotel soon! Thank you. Best Regards The Management of One World Hotel
Rosiaty
icon-origin-TRAVELOKA
9.4
/10
Reviewed 105 week(s) ago
The best hotel I've ever stayed, the main thing is really great. Next to a big mall, the rooms are big, clean, super comfortable. Next, if you go to KL, you really have to stay here 🤩. The children's pool has a slide, I haven't had a chance to try the sauna yet 😁 Next, OK? Thank you one world hotel, I'm falling in love with this hotel ❤.
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1 people find it helpful
Accommodation's Reply
14 Jul 2023
Dear Rosiaty, Warmest Greetings from One World Hotel! Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. We at One World Hotel pledge to provide the best service and facilities to our valued guests. It would be our pleasure to welcome you back for another remarkable experience during your next trip to Petaling Jaya. Thank you. Best Regards The Management of One World Hotel
Yusak B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 106 week(s) ago
The room was clean, the cleaning staff were delightful. Breakfast were excellent, plenty of choices. It is located next to big mall and close to Bandar Utama MRT station, lots of people pass through the hotel lobby, An excellent choice of hotel if you want to stay in Petaling Jaya.
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Accommodation's Reply
11 Jul 2023
Dear Yusak Barnabas, Warmest Greetings from One World Hotel! Thank you for staying with us and for taking the time to provide us with your feedback. We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services and facilities. We look forward to your return to the hotel soon! Thank you. Best Regards The Management of One World Hotel
Marchello M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 106 week(s) ago
Old hotel but spacious and clean. Easy walk to 1utama shopping mall. Great stay.
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Accommodation's Reply
07 Jul 2023
Dear Marchello Marvin, Warmest Greetings from One World Hotel! Thank you so much for your outstanding review. We are glad to hear that it has been an enjoyable stay for you and that you were happy with our services and facilities. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city and One Utama Shopping Mall but public transportation is also easily available. We at One World Hotel pledge to provide the best service and facilities to our valued guests. We are very happy to have been of service to you and look forward to welcoming you back to the hotel soon. Best Regards The Management of One World Hotel
Tristin
icon-origin-TRAVELOKA
6.9
/10
Reviewed 108 week(s) ago
I travelled with my elderly parents, 79 and 75 years old respectively. Thus, upon ordering I already asked for adjacent rooms and near elevator placement. On the day of my arrival, I was told that no connecting rooms were available, moreover they never received my note from Traveloka, which is absurd. The Manager on duty said that they never received any such notes from their reservation boards. I showed them the notes on my phone reservation page, but they still gave me separate rooms on the very first day. My dad has Parkinsons and Dementia issues, and we do need to monitor him on a regular basis, thus my insistence on connecting rooms. They gave us adjacent rooms the next day. Apart from that very unfortunate incident, the stay was alright. Location wise very convenient. Rooms and facilities are all fine. It wasn't our first time staying in the hotel.
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Accommodation's Reply
26 Jun 2023
Dear valued guest, Warmest Greetings from One World Hotel! Thank you very much for taking the time to share your experience with us. Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your stay with us. We were extremely disappointed to read about the challenges experienced and have already shared these with the team as we view your comments very seriously. They are certainly not synonymous with our usual high standards for excellent service. Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit. Thank you. Best Regards The Management of One World Hotel
Loh YokeSng
icon-origin-TRAVELOKA
8.4
/10
Reviewed 116 week(s) ago
Overall is good but tap water adjustment on cold and hot water abit out of order so need to becareful before washing your hands!
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Accommodation's Reply
10 May 2023
Dear YokeSng, Warmest Greetings from One World Hotel! First and foremost, please allow us to express our sincere apologies if you were not happy with your stay at One World Hotel. We would also like to thank you for your review as we always appreciate hearing from our guests. We have highlighted your comments to the respective Head of Departments to take corrective measures. Please accept our sincere apologies for not meeting your expectations and we hope you will give us another opportunity to welcome you back on your next visit. Thank you. Best Regards The Management of One World Hotel
Laura M. C. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 118 week(s) ago
Love the room and the service.
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Accommodation's Reply
10 May 2023
Dear Laura Maya Christy Silaen, Warmest Greetings from One World Hotel! Thank you for taking the time to give us a rating on your recent stay at our hotel as we always appreciate hearing from our guests. We are glad that you enjoyed your recent stay with us. We are delighted to have been of service to you and look forward to welcoming you back to our hotel soon. Thank you. Best Regards The Management of One World Hotel
Number of reviews per page
20
40