Mercure Jakarta Gatot Subroto

Explore Mercure Jakarta Gatot Subroto
8.8
Very Good
From 3,141 reviews
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Cleanliness

9.0

Room Comfort

8.9

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about Mercure Jakarta Gatot Subroto
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Bedroom (98)
Staff Friendliness (95)
Bathroom (95)
Ambiance (91)
Room Space (91)
Accessibility (85)
Taste (85)
Hotel Area (84)
Distance to City Center (80)
Variety (73)
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Traveler Reviews Mercure Jakarta Gatot Subroto

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Customer reviews
A***a
icon-Leisure
Leisure
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8.8
/10
Reviewed 3 day(s) ago
The hotel is comfortable, clean, has a nice view, and most importantly, the breakfast is delicious 🫶
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D***D
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Leisure
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10.0
/10
Reviewed 6 day(s) ago
A 4-star hotel with a 5-star feel. Standard 4-star rooms with views of the Golden Triangle of Jakarta, South Jakarta, and Cawang. Standard 4-star breakfast, a mix of international, Chinese, and traditional flavors.
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1 people find it helpful
r***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great, the food is delicious
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P***a
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Amazing stay at Mercure GatSu along with the view, ambiance, and hospitality!
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N***n
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, the hotel atmosphere is comfortable, the city view is good and you can see the city lights from the hotel room.
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Erfan M. R.
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8.4
/10
Reviewed 3 week(s) ago
Excellent place, quite strategic but the room is quite noisy with the sound of the LRT, but overall it's really good for those who want to spend the weekend in Jakarta
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Accommodation's Reply
05 Feb 2026
Dear Mr. Irfan M.R., Thank you for your review. We are pleased to hear that you found our hotel to be a very good place, with an excellent location, and a suitable place for a weekend getaway in Jakarta. We apologize for any inconvenience related to the noise from the LRT train. We greatly appreciate your feedback, which we will use to improve guest comfort. We hope to welcome you back again soon. Sincerely, Martha Indriana, Senior Marketing Manager, Mercure Jakarta Gato Subroto Hotel
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Erfan M. R.
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8.1
/10
Reviewed 3 week(s) ago
excellent place, quite strategic but the room is quite noisy with the sound of the LRT
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Accommodation's Reply
05 Feb 2026
Dear Mr. Irfan M.R., Thank you for your review. We are delighted to hear that you found our hotel to be excellent and conveniently located. We apologize for any inconvenience caused by the LRT noise. Your feedback is invaluable and will be used as a tool in our evaluation to improve guest comfort. We hope to welcome you back again soon. Sincerely, Martha Indriana, Senior Marketing Manager, Mercure Jakarta Gato Subroto Hotel
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Erfan M. R.
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8.7
/10
Reviewed 3 week(s) ago
excellent place, quite strategic but the room is quite noisy with the sound of the LRT
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TAUFIQURRACHMAN S.
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Business
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9.4
/10
Reviewed 3 week(s) ago
Very strategic, clean, comfortable. Food is not tried.
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Accommodation's Reply
03 Feb 2026
Dear Mr. Taufiqurachman S, Thank you for your review. We are delighted to hear that you were satisfied with the excellent location, cleanliness, and comfort of our hotel. We hope to welcome you back again in the future to enjoy our other facilities and services. Sincerely, Martha Indriana, Senior Marketing Manager, Mercure Jakarta Gatot Subroto
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D***h
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Business
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10.0
/10
Reviewed 4 week(s) ago
Friendly staff... Easy access to see the lights of the capital city
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you were impressed by the friendliness of our staff and enjoyed your comfortable stay and the views of Jakarta's city lights. We hope to welcome you back again in the future. Sincerely, Martha Indriana, Senior Marketing Manager, Mercure Jakarta Gato Subroto Hotel
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Febe B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The kids loved staying here because of the indoor pool! Awesome!
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Accommodation's Reply
21 Jan 2026
Dear Ms. Febe B., Thank you for your positive review of your stay at Mercure Jakarta Gatot Subroto. We are delighted to hear that the children enjoyed our pool. We hope to welcome you and your family back again on your next stay. Sincerely, Dia Alisda, Assistant Marketing Communications Manager, Mercure Jakarta Gatot Subroto.
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G***r
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Transit
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10.0
/10
Reviewed 5 week(s) ago
The staff was very friendly and accommodating!
1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear our valued guest, Thank you for your wonderful feedback. We are delighted to hear that you found our staff friendly and accommodating during your stay at Mercure Jakarta Gatot Subroto. Your kind words motivate our team to continue delivering excellent service. We look forward to welcoming you back on your next visit. Warm regards, Dhea Alisda Assistant Marketing Communications Manager Mercure Jakarta Gatot Subroto
Y***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great, clean, comfortable, fragrant place.
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Accommodation's Reply
21 Jan 2026
Dear customer, thank you for your positive review of Mercure Jakarta Gatot Subroto Hotel. We are delighted to hear that you enjoyed the hotel's cleanliness, comfort, and pleasant aroma during your stay. We look forward to welcoming you back on your next visit. Sincerely, Dea Alisda, Assistant Manager, Marketing Communications, Mercure Jakarta Gatot Subroto
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E***a
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Staycation
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9.4
/10
Reviewed 6 week(s) ago
We had a lovely stay here. The room is clean. The pool is nice with beautiful view. The breakfast was delightful.
1 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Thank you very much for your kind review. We’re delighted to hear that you had a lovely stay and enjoyed the cleanliness of the room, the pool with its beautiful view, and our breakfast selection. Your positive feedback truly means a lot to our team. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto for another pleasant stay in the future. Warm regards, Martha Indriana Sr. Marcom Executive, Mercure Jakarta Gatot Subroto
Trien K.
icon-Medical
Medical
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9.4
/10
Reviewed 6 week(s) ago
Such a pleasant hotel that I always come back here every time I go to JKT 🙏
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Accommodation's Reply
12 Jan 2026
Dear Mrs. Treen, Thank you very much for your compliments. We are very happy to know that you enjoyed your stay at our hotel and we hope you will return again when you visit Jakarta. Your feedback encourages us to continue striving to provide the best service. Sincerely, Dia Alisda, Assistant Marketing Manager, Mercure Jakarta Gato Subroto Hotel
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T***n
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Leisure
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8.5
/10
Reviewed 6 week(s) ago
The hotel is clean, and the view of the Jakarta streets is great. I'd love to stay here again if I ever come back to Jakarta.
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Accommodation's Reply
12 Jan 2026
Dear customer, thank you for your valuable feedback. We are delighted that you enjoyed our hotel's cleanliness and the view of Jakarta's streets. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto. Thank you. Dia Alisda, Assistant Manager, Marketing, Mercure Jakarta Gatot Subroto
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r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is very good, very near the center of Jakarta Selatan, very clean, the hotel room is good, everything is very nice, the hotel manager is very ok and polite.
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Accommodation's Reply
12 Jan 2026
Dear our valued guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay, found the hotel very clean, the rooms comfortable, and appreciated the location as well as our team’s service. Your words motivate us to continue providing the best experience for all our guests. Warm regards, Dhea Alisda Asst. Marcom Manager Mercure Jakarta Gatot Subroto
r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is very good, the staff very friendly, it was an amazing experience. The hotel near from the city spot, it was good and an amazing experience.
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Accommodation's Reply
12 Jan 2026
Dear our valued guest, Thank you very much for your kind feedback. We are delighted to hear that you had an amazing experience, found our staff friendly, and enjoyed our convenient location near the city. Your words motivate us to continue providing excellent service and memorable stays for all our guests. Warm regards, Dhea Alisda Asst. Marcom Manager Mercure Jakarta Gatot Subroto
C***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
The staff at check-in were unfriendly. Upon receiving an app order, they immediately dismissed it, as if they weren't happy to serve those who ordered via the app.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for your feedback. We apologize for the unpleasant check-in experience and unfriendly service experience related to booking through the application. Your feedback is very important to us, and we will follow up to improve the quality of our service so that all guests feel well cared for and served exceptionally well without exception. Sincerely, Dhea Alisda, Assistant Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Had a great time there, surely will come back later with my husband
1 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear our valued guest, Thank you very much for your kind feedback. We are delighted to hear that you had a great time at our hotel and we look forward to welcoming you and your husband back on your next visit. Your words motivate us to continue providing excellent service and memorable experiences. Warm regards, Dhea Alisda Asst. Marcom Manager Mercure Jakarta Gatot Subroto
Number of reviews per page
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40