Overall Ratings & Reviews Executive Suites

Nasty Executive Suites in Chapleau, the condition of this motel was shocking and the positive reviews were misleading. Check in was confusing which was strange because I pre booked online. (Expedia). Untrained staff left alone. She was on speaker phone so I heard the unprofessional exchange. The manager must not of known he was on speaker because he did not talk very nicely to her. Unfortunately before seeing the room I had to pay two nights in advance. The fabric furniture had mystery spots and stains. The remote was sticky so you had to wash your hands after each use. Masking tape left on walls in every room. There was crusty DNA like substance splatter on our blankets, pretty horrifying. Stuff left in fridge, coffee grounds spilt in cupboard. We felt it wise to repack our bags and bring with us when leaving for day trip. Small restaurant, Large menu. Not the best quality or tasting food. The staff was very nice though. I would never pay so much money for such a poor experience. I wanted to checkout immediately but it was late and we are young ladies traveling alone. Felt we didn’t have much other options. I hope they can do better in the future.

Great place for a quick stay over night. Staff friendly and great to talk to!

This hotel is an older but decent inn which has an on-site restaurant, which was good and very convenient. We rented a 2 bedroom suite which is a 2 story unit with living room and kitchen on the ground floor and the bathroom and 2 bedrooms on the second floor. It was quiet mostly but backs on to the train yard and occasionally the trains do go by.

very clean and has restaurant on site which great for us.

The suite was fine however we were sad to see that someone prior to us had out a large hole in the door of the one bedroom. Also, there were plug in outlets with no cover so thankfully we had no small children with us. They obviously had been doing renovations as there were hole marks in the wall that weren’t covered over. The suite itself was clean and neat, spacious and met our needs.

En cours de rénovation, besoin de réparation (porte de cuisine qui nous reste dans les mains, tapis plus ou moins propre). Mais c’est le meilleur hébergement du coin. La literie, lit confortable et propre. Le restaurant sur place très bon et le service impeccable.

Staff and food was excellent.

The space and location was convenient. They weren't quite done with the renovations but in was clean. The beds were a little hard for our liking but it was overall a good place to stay.

very welcoming and accomodating staff. the restraunt is great.

Very clean and convenient

Excellent food spacious rooms great staff Gladly return

Staff were very welcoming Very friendly Food was great Owner very accommodating

The manager is wonderful: cheerful, helpful and caring. The rear of the property has building material storage so parking is tricky for some rooms.

We chose not to stay there after seeing the building, grounds and unappealing check in area in a restaurant.

Clean and friendly staff

We discovered that the hot water coming out was brown and they offered us a new room. We declined as we were leaving early the next morning. They also assisted when the tv wouldn’t work. We did have some communication issues at check in which slowed down the process greatly.

Love it at this hotel when i go and visit my family. Great tonhave kids in, with multi functional kitchen and also with the restaurant next door, having the option to be able order food and either eating inside or they will bring it r8ght to your door. Super friendly staff and very happy with the stays when i go out to chapleau with my kids.

Excellent service, friendly staff

This was the second time we were here. Our room was next door to the restaurant so lots of banging going in and out. Breakfast was not free as listed and they would give us a $5 discount but still charged $3 for a coffee. They are doing lots of renovations.

We were a bit surprised when on the site said Free breakfast and then were told we got $5 off instead.