Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. We appreciate your feedback regarding your stay at Swiss-Belhotel Bogor. We are delighted to hear that you enjoyed the excellent location, delicious food, and the clean and comfortable environment of the hotel. This positive review inspires our entire team to strive for the best service and maintain the quality of the hotel's facilities and cleanliness to meet and exceed all guest expectations. We hope to welcome you back to Swiss-Belhotel Bogor in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Swiss-Belhotel Bogor is pleased to inform you that we appreciate you taking the time to complete the survey regarding your stay at Swiss-Belhotel Bogor. We apologize for the unpleasant experience you reported, particularly regarding the condition of the shower in your room, where the water flow was restricted due to some holes in the showerhead. All your feedback and comments will be forwarded to the relevant team to improve our services in the future. We are also pleased to learn that the hot water in your room worked well throughout your stay. We sincerely hope to have the opportunity to welcome you again and provide you with an even better stay on your next visit. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Sincerely, Swiss-Belhotel Bogor. Thank you for taking the time to complete the survey regarding your stay experience at Swiss-Belhotel Bogor. We apologize for any inconvenience caused by the current non-compliance with debit cards for the deposit payment. All your feedback and comments will be evaluated by our relevant team to help us improve our services in the future. We are also delighted to hear that our excellent location and the friendliness of our staff contributed to a memorable stay. This positive review is a great encouragement to our entire team to continue providing the best possible service to all our guests. We look forward to welcoming you again and providing you with an even better stay in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Greetings from Swiss-Belhotel Bogor. Thank you for rating us and shared through this survey about your stay at Swiss-Belhotel Bogor and according to your score that you had an enjoyable stayed with us. Again, thank you and we look forward to welcome you back at Swiss-Belhotel Bogor. Warm Regards, Intan Meylani Front Office Manager

Dear Valued Guest, Greetings from Swiss-Belhotel Bogor. Thank you for rating us and shared through this survey about your stay at Swiss-Belhotel Bogor and according to your score that you had an enjoyable stayed with us. Again, thank you and we look forward to welcome you back at Swiss-Belhotel Bogor. Warm Regards, Intan Meylani Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. We appreciate your feedback regarding your stay at Swiss-Belhotel Bogor. We are delighted to hear that you were satisfied with all aspects of your stay and had a memorable experience. This positive review inspires our entire team to strive for the best service and maintain the quality of our facilities to meet and exceed all guest expectations. We look forward to welcoming you back to Swiss-Belhotel Bogor in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Warm greetings from Swiss-Belhotel Bogor. Thank you for sharing your positive feedback. We are delighted to know that you found our staff friendly and enjoyed trying our Rampes beverage. It is wonderful to hear that you found it delicious and that it added to your experience with us. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering excellent service and memorable culinary experiences for all our guests. We look forward to welcoming you back to Swiss-Belhotel Bogor in the near future. Kind regards, Intan Meylani Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. Thank you for taking the time to share your stay with us. We are delighted to hear that you received a warm welcome from our team during your stay at Swiss-Belhotel Bogor. We apologize for any inconvenience you experienced regarding the condition of the hotel facilities, including the malfunctioning elevator, the cleanliness of the pool area restrooms, the broken shower in the women's restroom, and the inconvenient parking. We greatly appreciate your feedback and have forwarded it to the relevant departments for immediate assessment and improvement. We also appreciate you comparing our hotel to other Swiss-Belhotels. This feedback is valuable and motivates us to continuously improve the quality of our facilities and services to provide a consistently positive experience for all our guests. Thank you again for your helpful suggestions. We look forward to welcoming you back to Swiss-Belhotel Bogor for an even more enjoyable experience in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, This is a message from Swiss-Belhotel Bogor. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed your stay overall, and we especially appreciate your feedback regarding the seating arrangement during breakfast. We understand the inconvenience of tables and chairs appearing empty but unavailable due to reservations. We will forward this feedback to the relevant team to improve our dining area management and enhance the comfort and dining experience for all our guests. Thank you for your valuable and thoughtful comments. We look forward to welcoming you back to Swiss-Belhotel Bogor for an even better experience in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. Thank you for taking the time to share your experience staying at our hotel. We are delighted to hear that you enjoyed the comfort and cleanliness of your room, the beautiful view from the room, and the varied and delicious breakfast menu. We appreciate your feedback regarding the somewhat difficult access to the parking area. We will forward your suggestion about increasing staff to assist with the parking process to the relevant team for evaluation and further improvement of guest convenience. Thank you for your valuable feedback and appreciation. We look forward to welcoming you back to Swiss-Belhotel Bogor for another memorable experience. Sincerely, Intan Maylani, Front Office Manager

Dear Gentlemen/Ladies, Swiss-Belhotel Bogor would like to express our gratitude for taking the time to share your stay with us. We are pleased that you enjoyed your stay. However, we apologize for any inconvenience you experienced regarding the cleanliness of the bathroom and the quality of the yellow rice at breakfast. The discovery of an insect in the bathroom and your feedback regarding the appearance of the yellow rice are matters we take very seriously. We have immediately informed our housekeeping and kitchen teams to assess and resolve these issues, ensuring that our standards of cleanliness and food quality are maintained. Thank you for your feedback; it is invaluable in helping us improve the quality of our services and facilities. We look forward to welcoming you back to Swiss-Belhotel Bogor for a better experience in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Gentlemen/Ladies, Swiss-Belhotel Bogor would like to inform you that we appreciate you taking the time to share your experience with us. We apologize for the inconvenience caused by the air conditioning in your room not being sufficiently cool and the towels not meeting your expectations. We appreciate your feedback and have forwarded it to our engineering and housekeeping teams for evaluation and follow-up to ensure your comfort is further enhanced in the future. We are committed to continuously improving the quality of our services and facilities. Thank you for your interest and feedback, and we look forward to welcoming you back to Swiss-Belhotel Bogor for an even more enjoyable stay on your next visit. Sincerely, Intan Maylani, Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. We appreciate your review of your stay at Swiss-Belhotel Bogor. We are delighted to hear that you enjoyed the clean and fragrant rooms, the friendly and helpful service from our staff, and the delicious variety of food during your stay. We are also pleased to hear that the allergy labeling information made it easier and more convenient for you and your family to choose safe food for children. Your review encourages us to strive for even better service and to pay more attention to each guest's needs. Thank you also for appreciating the location of our hotel. We are pleased to know that you and your family enjoyed your stay at Swiss-Belhotel Bogor. We hope to welcome you and your family back again in the future for another memorable stay. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Warm greetings from Swiss-Belhotel Bogor. Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you enjoyed our swimming pool, strategic location, and that overall you had a great stay. At the same time, we sincerely apologize for the inconvenience regarding the cleanliness and appearance of the duvet. We understand your concern and regret that the replacement provided did not fully meet your expectations. Please be assured that your feedback has been shared with our Housekeeping team for further review and improvement to ensure our linen quality meets the standards our guests deserve. We truly appreciate your constructive feedback, as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Kind regards, Intan Meylani Front Office Manager

Dear Valued Guest, Greetings from Hotel Vogelbar, Switzerland. Thank you for staying with us and for your valuable feedback. We are pleased to hear that you were satisfied with the cleanliness of the hotel, the taste of the food, and the friendly and attentive service from our staff. We appreciate your comment regarding the lack of a handwashing tap in the bathroom. We understand that a handwashing tap would be more convenient for guests who wish to perform religious rituals. We will forward your feedback to management and incorporate it into future improvements to the facility. Thank you again for your valuable suggestions and support. We will do our best to ensure you have an even more pleasant stay on your next visit. Thank you. Intan Mailani, Front Office Manager

Dear Gentlemen/Ladies, Sincerely, Swiss-Belhotel Bogor. Thank you for your review of your stay at Swiss-Belhotel Bogor. We are delighted to hear that you were pleased with the friendliness of our staff and the cleanliness of the hotel during your stay. We are also pleased to learn that you plan to stay with us again on your next vacation. Your trust and appreciation motivate our entire team to strive for the best service and provide every guest with a memorable experience. We look forward to welcoming you back to Swiss-Belhotel Bogor in the future. Sincerely, Intan Maylani, Front Office Manager

Dear Valued Guest, Warm greetings from Swiss-Belhotel Bogor. Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to know that you had a very good experience and found our staff to be friendly and welcoming throughout your stay. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Swiss-Belhotel Bogor in the near future. Kind regards, Intan Meylani Front Office Manager

Dear Valued Guest, From Swiss-Belhotel Bogor, Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our staff's service during your stay at Swiss-Belhotel Bogor. However, we apologize for the inconvenience caused by the sticky floor during check-in. Cleanliness and comfort are our top priorities, therefore your feedback will be forwarded to the housekeeping department for evaluation and improvement of our check-in standards prior to your stay. We appreciate your feedback, as it helps us continuously improve our services and facilities. We look forward to welcoming you back to Swiss-Belhotel Bogor for an even better experience in the future. Sincerely, Intan Maylani, Head of Front Office

Dear Valued Guest, Warm greetings from Swiss-Belhotel Bogor. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed our strategic location and appreciate your decision to stay at Swiss-Belhotel Bogor. However, we sincerely apologize for the inconveniences you experienced during your stay. We deeply regret the delay in providing pool towels and the lack of timely replenishment of room amenities, including towels and drinking water after your stay extension. We are especially concerned to learn that your requests went unanswered despite multiple attempts to contact the Front Office, as this is certainly not the level of service we strive to deliver. We truly appreciate your comparison with other properties within the Swiss-Belhotel network and understand your expectations for a consistent service experience. While the Eid holiday period was indeed a very busy time, this should never compromise the quality of service and professionalism our guests deserve. Please be assured that your feedback has been shared with the relevant department heads for thorough review and corrective action, particularly regarding response times, communication, and service coordination between departments. Thank you for your constructive feedback and understanding. Comments such as yours are invaluable in helping us improve our service standards. We sincerely hope to have the opportunity to welcome you back and provide a much more seamless and enjoyable experience in the future. Kind regards, Intan Meylani Front Office Manager

Dear Valued Guest, Swiss-Belhotel Bogor is pleased to inform you of the following: Thank you for taking the time to share your detailed experience. We greatly appreciate your feedback and are delighted to hear that you enjoyed our hotel's excellent location. However, we apologize for any inconvenience you experienced during your stay. We regret the delay in providing towels at the pool area and the inadequate handling of room requests following an extended stay, including the availability of towels and bottled water. We are particularly saddened that your attempts to contact reception were not met promptly. This certainly did not reflect the standard of service we expect from all our guests. We understand your comparisons to other Swiss-Belhotels and we agree that consistent service quality is paramount. While the Hari Raya Eid al-Fitri holiday period is particularly busy, this should not affect the professionalism and quality of service our guests receive. We have forwarded all your feedback to the relevant departments for evaluation and follow-up, particularly regarding interdepartmental service coordination, guest amenities availability, and responsiveness to guest requests. Thank you for your valuable feedback and the opportunity for continued improvement. We look forward to welcoming you back to Swiss-Belhotel Bogor and providing you with an even better experience in the future. Sincerely, Intan Maylani, Front Office Manager