Overall Ratings & Reviews Aston Kartika Grogol Hotel & Conference Center

It's the 2nd time we're here and always choose the Suite Room. Definitely we'll be back again❤️

My first time trying a staycation at this hotel. First impressions: the lobby is very spacious, and there's a welcome drink at the table. You can help yourself, but there are two types (orange juice and infused water). I checked in around 3:30 PM, almost 4:30 PM. Then I checked in at the front desk. It was busy at the time, so there was a bit of a wait. The check-in process was quite quick. Also, the hotel has a bellboy on standby, so if you're carrying a lot of luggage, there's one on standby to assist you. For the elevator, you have to use the room access. There are only three elevators, and the wait can be quite long, but so far, so good, plus the elevator is large and the floor is carpeted. Moving on to the room. I booked a Premier King Room, and I had a special request: a non-smoking room on the top floor, and no connecting rooms. When I arrived, I was given a connecting room. Then I tried calling reception, They answered that the non-connecting rooms were full. Then the call ended. I was a bit disappointed because, honestly, I wasn't comfortable with connecting rooms, as it would disrupt my comfort, as I'd had unpleasant experiences with connecting rooms. But I was still curious, so I tried calling again, just in case I got a different answer. And sure enough, I got the same room I wanted. Haha, it's a bit funny, it only took a few seconds, different receptionists gave different answers, but it's okay, as long as I got the room I requested, as my goal for my staycation here was to find peace and comfort. Finally, I went back down to change my room key, and the receptionist was already on standby with a new key. I had wanted to see the name of the receptionist, but the lobby was super busy, so I didn't. Thank you to the receptionist on duty at the time for giving me the room I requested and for being so quick to respond. I really liked the mattress and pillows, the bathroom, the selection of channels on the TV; everything was super comfortable. I enjoyed my staycation here. Perfect room ever.

Recommended, breakfast has many choices, the gym is very complete

Check-in time before 2 o'clock is allowed, request a room with a floor that is not too high, varied food, access is not too far to other malls

Location is okay, cleanliness and comfort are okay.

very warm welcome experience by the delicious complimentary cake 💕 the room was really clean, the breakfast was delicious and vary. love it.

First night we got the room with broken airconditiong. They change the room the next day.

The room was very extravagant! The bathroom was very exquisite and the staffs are very helpful. The only issue was the parking space which is very limited and the direction from the parking to the hotel was not clear

comfy room, vary breakfast, easy access to hotel, nice ballroom. However parking lot is dark and limited. Provide musholla for Friday prayer (shalat Jumat).

very impressive, the price matches the facilities, close to everything

room reeked of smoking smell even though we clearly requested a non smoking room during purchase at Traveloka. This is a serious matter for a hotel that claims it is a 4 star establishment, but no one addressed this issue during my stay or check-out. At the very least, a duty manager could have contacted me at any time during my stay or check-out. Only after I submitted a review at Tripadvisor did someone from PR office replied my post, still no personal email or call.

Spacious and clean rooms, close to the mall, close to UNTAR and Trisakti (walking distance)

Friendly hotel staff, clean rooms, comfortable hotel close to the city center.

Nice room, nice place, nearest Untar, Trisakti and Citraland Mall

Location is great, not far from the train station. Staff are helpful. Room is spacious, bathroom is great with a bathtub (suite room). Super cozy. Really enjoyed the hotel.

clean but the room is not soundproof...sound from the next room can be heard clearly

Nice to stay here... Strategic location...

The hotel is nice... Clean, comfortable... The food is delicious.

Keep up the good service... Will come back for sure...

A comfortable hotel and close to our destination. Overall okkk Both escalators to the basement are dead. Access from the hotel to the basement cannot be directly from the hotel elevator so loading and unloading luggage is quite impractical. The swimming pool facility closes at 6 pm.