I recently stayed at Victoria Inn Hotel Manado and wanted to share some feedback based on my experience. I arrived about 10 minutes before the official check-in time, but unfortunately, the welcome from the staff felt less than friendly, and there was little information provided upon arrival.
When I got to the room, I noticed that towels were not available, which was quite inconvenient. In addition, the air conditioning was not very cool, making the room less comfortable than expected.
I hope this feedback can be helpful for improvement. With better attention to guest service and room readiness, I believe the overall experience at the hotel could be much better in the future.