Dear Vice President Choi, New Century Hotel would like to express our sincere gratitude for your stay and your valuable feedback. We apologize for the inconvenience caused by the inadequate soundproofing in your room. Your feedback is invaluable to us, and we will strive to improve our facilities to provide a more comfortable environment in the future. Furthermore, we are delighted that you appreciated the kindness and excellent service of our staff. This will encourage all of us at New Century Hotel to maintain and improve our spirit of customer service. We will do our best to provide an even more satisfying experience on your next stay. We wish you good health and success. Thank you. The Management, New Century Hotel

Dear Guest, Thank you for choosing to stay at New Century Hotel Dalat and thank you for your valuable feedback. We are very pleased that you were satisfied with our hotel's cleanliness, the friendly service of our staff (including the waiters, receptionists, and managers), the quiet location near the cable car station, the modern amenities, and the hotel's design. Your satisfaction drives us to continuously improve our service quality. Your satisfaction is our top priority, and we hope you will choose New Century Hotel Dalat again. Thank you. We wish you good health, happiness, and a pleasant journey. Sincerely, Nguyen Ngoc Hong Manager, New Century Hotel Dalat

Dear Mr. Truong T.G., Thank you for choosing to stay at the New Century Hotel and sharing your experience with us. We are delighted that you enjoyed your 2-night, 3-day stay. We were extremely satisfied with the quality of our rooms, the modern amenities, and the friendly service of our staff. Your positive words and comments are a great encouragement to all of us at the New Century Hotel. We will continue to strive to improve our service quality to provide you with an even more comfortable stay. We look forward to welcoming you to Dalat again. All of our staff will continue to strive to provide the best service. We wish you good health, happiness, and a safe trip. Thank you! New Century Hotel Management Team

Dear Guest, First of all, on behalf of the entire Management Board and staff of New Century Dalat Hotel, we would like to express our sincere thanks to you for trusting and choosing the hotel during your recent vacation. We are very pleased to receive positive feedback from you about the convenient location, modern and luxurious interior space as well as the dedicated and thoughtful service of the staff. This is a great source of encouragement for us to continue to strive to improve the quality of our services. Regarding comments related to the parking lot, we would like to acknowledge and sincerely share with you: due to the special location in the city center, the area for parking is limited. Currently, the hotel has arranged an additional private parking lot to better serve the needs of guests. For convenience, we always have staff to support you from the parking lot to the hotel and vice versa. We hope you understand this inconvenience. We hope to continue to have the opportunity to welcome and bring you more and more complete experiences at New Century Dalat. Wishing you good health and happiness! Sincerely, New Century Dalat Hotel Management Board

Dear Valued Guest, New Century Hotel Da Lat would like to sincerely thank you for trusting and choosing our services. We are very pleased to know that you are satisfied with the quality of the rooms as well as the enthusiastic and prompt support of our staff. Your satisfaction is a great motivation for us to constantly improve the quality of our services, bringing the best experiences to all customers. We hope to continue to welcome and serve you on your next trips to Da Lat. Wishing you good health and happiness! Best regards, Nguyen Ngoc Hong Hotel Manager New Century Hotel Da Lat

CUSTOMER THANK YOU LETTER Dear Valued Customers, On behalf of the Board of Directors and all staff of New Century Hotel, we would like to express our sincere thanks to you for trusting and choosing to use our services in the past time. We are very pleased to receive positive feedback from you with the sharing: "Happy, happy because of the kind management." This is a great source of motivation for our team to continue to strive to improve the quality of service, bringing better and better experiences to all of our Valued Customers. Your satisfaction is the greatest honor and success for New Century Hotel. We hope to continue to welcome you back in the future with many more memorable experiences. Once again, we would like to sincerely thank you and wish you good health, happiness and success. Sincerely, Nguyen Ngoc Hong Manager - New Century Hotel

Dear Guest, First of all, we would like to sincerely thank you for taking the time to provide feedback on your experience at New Century Dalat Hotel. We are extremely sorry to receive your comments: "the sewer smells so bad huhuhuhuhuhuhuuhuhu". We truly understand the discomfort you have encountered and would like to extend our deepest apologies for this inconvenience. After receiving your feedback, we immediately checked and fixed the problem in the toilet area. At the same time, we also reviewed the entire drainage system and increased cleaning and deodorizing to ensure that similar situations do not occur in the future. We sincerely hope that you will sympathize and give us the opportunity to serve you again with better quality, worthy of your trust. Once again, we sincerely apologize and sincerely thank you for your comments so that we can improve every day. Sincerely, Nguyen Ngoc Hong. Hotel Manager.

THANK YOU LETTER Dear Valued Guest, On behalf of the Board of Directors and all staff of New Century Dalat Hotel, we would like to sincerely thank you for trusting and using the services at the hotel during your recent vacation. We are very pleased to receive positive feedback from you about the quality of service, especially the enthusiasm and prompt support of our staff. Your satisfaction and valuable compliments are a great source of motivation for us to continuously improve the quality of service and bring even more wonderful vacation experiences in the future. We look forward to continuing to welcome and serve you and your family on your upcoming visits to Dalat. Once again, we would like to sincerely thank you for choosing New Century Dalat as your destination. We wish you good health, happiness and success. Sincerely, New Century Dalat Hotel Management Board

THANK YOU LETTER Dear Valued Guest, New Century Hotel Dalat would like to express our sincere thanks to you for choosing to stay and use our services during the past time. We are very pleased to know that you are satisfied with the quality of service, convenient location near the center and especially the enthusiastic support from our staff. Your trust and positive reviews are an honor and also a great motivation for us to continuously improve the quality of service. We look forward to continuing to welcome and serve you in your upcoming visits to Dalat, so that each stay at New Century is always a memorable experience. Sincerely thank you and wish you good health, happiness and success! Sincerely, New Century Hotel Dalat Management Board

Dear Valued Guest, New Century Hotel Dalat would like to sincerely thank you for choosing to use our services and taking your precious time to share your positive feelings. We are very pleased and proud to know that our reception staff has provided you with dedicated support, contributing to creating a wonderful experience during your stay at the hotel. Your compliments are a great source of motivation for us to continue to strive and improve the quality of our services every day. We hope to welcome you back soon to continue serving and bringing you memorable experiences in the dreamy city of Dalat. Sincerely, Nguyen Ngoc Hong Manager of New Century Hotel Dalat

Dear Valued Guest, On behalf of the entire staff of New Century Dalat Hotel, we would like to sincerely thank you for choosing to stay at the hotel during your recent vacation. We are very pleased to receive positive reviews from you about the quality of service and space of the hotel. These positive feedbacks are always a joy and motivation for all staff of New Century to continue to strive, improve and bring you more perfect experiences in the future. We are committed to always listening and meeting your expectations so that each return will be a wonderful memory. Hopefully, in the next family trips, when you have the opportunity to return to Dalat, New Century Hotel will have the opportunity to accompany you again. Once again, we sincerely thank you and wish you and your family good health, happiness and memorable trips. Sincerely, Nguyen Ngoc Hong Hotel Manager

Dear Customer, We would like to sincerely thank you for choosing New Century Dalat Hotel for your trip. We are very pleased to receive positive reviews from you about the quality of service and space at the hotel. This is a great source of encouragement for our entire staff. However, we are sorry to hear that the information about the car park is not really clear to support you and has not met your expectations. We sincerely apologize for this inconvenience and are committed to improving the information and making every effort to enhance your experience in the next stay. Once again, we would like to thank you for choosing and trusting New Century Hotel. We hope to welcome you on your upcoming trips to Da Lat. Best regards, Nguyen Ngoc Hong New Century Dalat Hotel Manager

Dear Customer, On behalf of the entire staff of New Century Dalat Hotel, we would like to sincerely thank you for choosing to stay at the hotel during your recent vacation. We are very pleased to receive positive reviews from you about the quality of service and space of the hotel. These positive feedbacks are always a joy and motivation for all New Century staff to continue to strive, improve and bring you more perfect experiences in the future. We are committed to always listening and meeting your expectations so that each return is a wonderful memory. Hopefully, on your next family trips, when you have the opportunity to return to Da Lat, New Century Hotel will have the opportunity to accompany you again. Once again, we would like to thank you and wish you and your family good health, happiness and memorable trips. Best regards, Nguyen Ngoc Hong Hotel Management New Century Hotel Dalat

Dear Guest, We would like to sincerely thank you for taking your valuable time to share your positive reviews about your experience at New Century Hotel during your recent vacation. Your compliments are a great encouragement and motivation for us to continue to improve our service quality. We are committed to constantly improving and perfecting to bring you the best experiences during your next stay. Each of your comments is very valuable to us and helps the hotel become better every day. Hopefully, in the future, we will have the opportunity to serve you again when you return to Da Lat. Wishing you always have a happy trip and many wonderful experiences! Sincerely thank you and wish you all the best. Nguyen Ngoc Hong Hotel Manager New Century Hotel

Dear Guest, We would like to sincerely thank you for taking your valuable time to share your positive reviews about your experience at New Century Hotel during your recent vacation. Your compliments are a great encouragement and motivation for us to continue to improve our service quality. We are committed to constantly improving and perfecting to bring you the best experiences in your next stay. Each of your comments is very valuable to us and helps the hotel become better every day. We hope that in the future, we will have the opportunity to serve you again when you return to Da Lat. Wishing you always have a happy trip and many wonderful experiences! Sincerely thank you and wish you all the best. Nguyen Ngoc Hong Hotel Manager New Century Hotel

Dear Customer, We would like to thank you for taking the time to share your positive feedback about your experience at New Century Hotel during your recent stay. Your compliments are a great encouragement and motivation for us to continue improving our service quality. We are committed to continuously improving and perfecting to bring you the best experiences in your next stay. Every opinion of yours is very valuable to us and helps the hotel become better every day. We hope that in the future, we will have the opportunity to serve you again when you return to Da Lat. Wishing you always have happy trips and many wonderful experiences! Thank you very much and wish you all the best. Nguyen Ngoc Hong Hotel Management New Century Hotel

Dear Customer, On behalf of the entire staff of New Century Dalat Hotel, we would like to sincerely thank you for choosing to stay at the hotel during your recent vacation. We are very pleased to receive positive reviews from you about the quality of service and space of the hotel. These positive feedbacks are always a joy and motivation for all New Century staff to continue to strive, improve and bring you more perfect experiences in the future. We are committed to always listening and meeting your expectations so that each return is a wonderful memory. Hopefully, on your next family trips, when you have the opportunity to return to Da Lat, New Century Hotel will have the opportunity to accompany you again. Once again, we would like to thank you and wish you and your family good health, happiness and memorable trips. Best regards, Nguyen Ngoc Hong Hotel Management New Century Hotel Dalat

Dear Customer, On behalf of the entire staff of New Century Dalat Hotel, we would like to sincerely thank you for choosing to stay at the hotel during your recent vacation. We are very pleased to receive positive reviews from you about the quality of service and space of the hotel. These positive feedbacks are always a joy and motivation for all New Century staff to continue to strive, improve and bring you more perfect experiences in the future. We are committed to always listening and meeting your expectations so that each return is a wonderful memory. Hopefully, on your next family trips, when you have the opportunity to return to Da Lat, New Century Hotel will have the opportunity to accompany you again. Once again, we would like to thank you and wish you and your family good health, happiness and memorable trips. Best regards, Nguyen Ngoc Hong Hotel Management New Century Hotel Dalat

Dear Customer! Warm greetings from New Century Hotel! We would like to express our sincere thanks to you for taking your valuable time to share your positive feedback about the facilities and services at New Century Hotel. Your satisfaction is a great honor for us. We are very happy to know that you had a great experience and were satisfied with the facilities and services we provide. Your comments are a great motivation for our team to continuously improve the quality of service and further perfect the services at the hotel. We look forward to welcoming you back on your next trip, and are committed to always striving to bring you the best experiences. Once again, we would like to thank you very much and hope to see you again soon at New Century Hotel. Best regards, New Century Hotel’s team!

Dear Customer! Warm greetings from New Century Hotel! We would like to express our sincere thanks to you for taking your valuable time to share your positive feedback about the facilities and services at New Century Hotel. Your satisfaction is a great honor for us. We are very happy to know that you had a great experience and were satisfied with the facilities and services we provide. Your comments are a great motivation for our team to continuously improve the quality of service and further perfect the services at the hotel. We look forward to welcoming you back on your next trip, and are committed to always striving to bring you the best experiences. Once again, we would like to thank you very much and hope to see you again soon at New Century Hotel. Best regards, New Century Hotel’s team!