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Traveloka (433)

8.4

Very Good

From 433 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Cordex Oase

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Staff Friendliness (32)

Distance to City Center (29)

Bedroom (27)

Ambiance (24)

Accessibility (23)

Wifi (22)

Bathroom (22)

Hotel Area (20)

Room Space (19)

Surroundings (18)

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Traveler Reviews Cordex Oase

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Customer reviews

I***o

Staycation

6.1

/10

Reviewed 6 day(s) ago

Initially in room 202, then asked to move because the room was being repaired, then to 302 the AC was noisy, the hot water ran out & the sink had a small water tank. Asked to move to 205 but in the middle of the night, noisy neighbors

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I***N

Business

9.4

/10

Reviewed 8 week(s) ago

Every time I go to Riau, I always stop by this hotel. The staff are friendly. There are lots of culinary delights around, especially at night, just walk. The location is on the main road of Pekanbaru city.

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1 people find it helpful

dito i. v.

9.1

/10

Reviewed 8 week(s) ago

Family friendly service, pocket friendly prices and close to the city center

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1 people find it helpful

N***l

Leisure

9.4

/10

Reviewed 10 week(s) ago

The staff is very friendly and explains well if there are any problems. The cleanliness and comfort of the room are also maintained, the room is cleaned very quickly and has been notified if you want to clean the room before 3 o'clock. Next time it will be an option for accommodation if you go to Pekanbaru again. Don't forget to bring a toothbrush because it is not provided, Thank you!!

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N***l

Leisure

9.4

/10

Reviewed 10 week(s) ago

The staff is very friendly and explains well if there are any problems. The cleanliness and comfort of the room are also maintained, the room is cleaned very quickly and has been notified if you want to clean the room before 3 o'clock. Next time it will be a choice of accommodation if you go to Pekanbaru again. Thank you!!

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1 people find it helpful

Fitri A.

9.1

/10

Reviewed 10 week(s) ago

Affordable price, good room quality, soft bed and not the same as other affordable hotels. Friendly and caring staff, cold AC. Comfortable to stay here, with affordable price but beyond the expectation of the room. Good.

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R***a

Leisure

8.6

/10

Reviewed 10 week(s) ago

The hotel is located in the city center, close to the mosque, easy to find food. It's just that I booked a room on the 1st floor, given a room on the 3rd floor. The check-in process was problematic, the room was not ready to be cleaned with the excuse that there was only 1 housekeeper so we could only check in at 15.45.. Outdoor AC was noisy, the door lock to the room towards the window was missing. Already conveyed to the officer, no solution.

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Accommodation's Reply

02 Jun 2025

Dear Our Beloved Guest, thank you for sharing your feedback with us. We sincerely apologize for the experiences you described during your stay. We take all guest comments seriously as they help us identify areas for improvement. We regret that we did not meet your expectations regarding several areas, Please be assured that we are addressing these concerns with our team to ensure they are resolved promptly. We value your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you'd like to discuss your experience further or if you have any additional concerns, please don't hesitate to reach out to us directly. Thank you again for bringing this to our attention. We look forward to welcoming you again soon. Best regards, Angga Kurniawan Operational Manager Cordex oase Pekanbaru

Ika O.

8.5

/10

Reviewed 11 week(s) ago

While working with my husband, I stayed here because it was close to the food center. Everything was ok. Worth it for the price.

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Rudi H.

Leisure

10.0

/10

Reviewed 12 week(s) ago

good service..clean hotel..highly recommended

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y***o

9.4

/10

Reviewed 13 week(s) ago

Good and cheap hotel, near to the city.

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Y***i

8.2

/10

Reviewed 15 week(s) ago

It's better if the room is ready if the guest has booked in advance. Don't wait more than 30 minutes for the guest in the lobby. I've stayed here 6 times when I went to Pekanbaru. That's my only complaint. The rest of the room is okay.

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1 people find it helpful

Accommodation's Reply

30 Apr 2025

P***o

Staycation

6.0

/10

Reviewed 16 week(s) ago

I ordered a smart double, but was given a twin. The toothbrush was missing.

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A***N

9.4

/10

Reviewed 16 week(s) ago

The hotel staff is friendly, the rooms are clean and fragrant, close to the city center, the best 👍

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1 people find it helpful

E***r

8.5

/10

Reviewed 17 week(s) ago

the hotel is comfortable, the staff is friendly

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1 people find it helpful

R***Y

10.0

/10

Reviewed 18 week(s) ago

Highly recommend staying here, and have become a regular customer 👍

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1 people find it helpful

Y***i

Transit

8.2

/10

Reviewed 18 week(s) ago

Comfortable. I stayed here for 2 days. Cleanliness is okay. Close access to everywhere. It's just lacking a toothbrush.

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Nugraha E. P.

9.4

/10

Reviewed 19 week(s) ago

The staff service is very friendly and the hotel area is clean

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Rasyid V.

Transit

8.8

/10

Reviewed 19 week(s) ago

Okay, close to the city center, good service, friendly staff 👍

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anom t. s.

9.7

/10

Reviewed 20 week(s) ago

transit before continuing the 14-hour journey.. Randi's staff is friendly, the parking attendant is very helpful when the car has a problem.

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E***n

6.6

/10

Reviewed 20 week(s) ago

Unpleasant experience.

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Accommodation's Reply

27 Mar 2025

Dear Mr. Erdiyan Ardi, Thank you for sharing your feedback with us. We sincerely apologize for the experiences you described during your stay. We take all guest comments seriously as they help us identify areas for improvement. We regret that we did not meet your expectations regarding several areas, Please be assured that we are addressing these concerns with our team to ensure they are resolved promptly. We value your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you'd like to discuss your experience further or if you have any additional concerns, please don't hesitate to reach out to us directly Thank you again for bringing this to our attention. We look forward to welcoming you again soon. Best regards, Angga Kurniawan Operational Manager Cordex oase Pekanbaru

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