We chose Villa Genesis expecting a relaxing boutique luxury experience in Menton, but unfortunately our stay fell well below expectations. Our arrival began poorly after we walked from the train station with our luggage because we had been told transportation assistance wasn’t available, only to later learn the hotel could have arranged it. After arriving exhausted, hot and dehydrated, we were met not with a warm welcome but with confusion over how we had entered the property. Throughout check-in, several front desk staff displayed dismissive attitudes, visible eye-rolling, condescending behaviour, and a lack of professionalism that was shocking for a hotel marketing itself as a luxury property. The first room bore little resemblance to what had been described, and we ultimately paid to upgrade after an unnecessarily stressful process.
Service at the pool restaurant was equally disappointing. A simple request for a cheese platter became an uncomfortable interaction marked by inconsistent information and an unfriendly attitude. In our upgraded room, water spread across the bathroom floor outside the shower, causing me to slip and fall—a serious safety concern given I’m recovering from a major ankle injury. We were also repeatedly awakened by leaf blowers and loud staff conversations immediately outside our room early each morning.
I do want to recognize Luciano, Jess, the young woman who showed us alternative rooms, and the gentleman assisting with luggage, all of whom provi