When we first entered the room, we've got a big welcome by a HUGE cockroach which was fying around us. The washroom is very smelly. And the AC is not working properly. So we went down to the counter and told them about the room condition. The both receptionists were showing us the ignorance like we were disturbing them on their stuffs. And they just simply give us another room key without any apologies. So we went to the second room given. This time, we saw a lot of ants walking around the towels and doors. We were frustrated and we went directly to the counter again saying we want our deposit back. And we were being asked: "what do you mean 你现在是什么意思"in a very rude way. Next, the receptionist told me okay we will spray before giving you the third room. So. Do you mean that if there is no customers, you won't even take care of the hygiene? So when customers check in, only you guys told me you guys will spray and mop? This is the 3rd times I have been changing rooms in a hotel! Dear Place2Stay Sri Aman, how do you expect tourists/locals to stay here with those insects and stinky smells! Excuse me, I pay for good service, good hospitality and of course, good hygiene and good hotel environment. You guys don't deserve a star. 0/5. Conclusion: Room is smelly, dirty. Hot AC. Wifi is not working at all. Rude receptionist. Not even helpful. No more next time. Choose to stay in here if you want your days and nights to be accompanied by cockroaches, ants etc.