We stayed at the Villa for 2 weeks. The staff are exceptionally friendly and can’t do enough for you especially Caitlin the Reception Manager and all her Team and also the lovely bar staff Ian and Gosia sorry there were others too but I failed to get their names. The rooms are very clean again the cleaning staff are extremely friendly. The food we ate in the restaurant was very enjoyable. We stayed in the disabled room which is a little tired and in need of updating but the new owners are already in the process of renovating the rooms. The hotel is dog friendly and is set in beautiful grounds. Would definitely recommend this hotel 5*

Friendly and professional staff who were very helpful.

Staff were very friendly and the family room was a good size. The price was excellent for what we got. The breakfast selection was great specially for the kids.

Room was fantastic ( stayed in the Buckingham room 32 with 4 poster bed ) evening meals ( menu been cut massively) different to whats available online no longer do small sausages wirh hollandaise sause 😪 but what we ordered was fantastic.The breakfast has gone a little down hill only 1 sausage now fatty bacon and the tomato definitely not grilled more microwaved or boiled. Staff friendly as ever👍

Excellent value for money

Didnt have breakfast.

Great, friendly team. Lovely property and grounds

The room wasn't very clean, around four ladybirds on the window sill the bathroom floor in the corner behind the door was dirty and outside of the toilet was dirty on the bowl. Parking was fine, need more bins for doggy waste. The majority of staff were great but you always get one receptionist that doesn't listen and knows best.

Staff are amazing. The breakfast staff stand out as they are willing to bend over backwards to help with anything. Area is lovely and quiet.

The staff were excellent and it was good value foroney.

Lovely clean room, facilities excellent

Plenty of parking, separate hotel entrance. Easy check in , informative. Clean room, bar staff slightly noisy and unprofessional, breakfast good with a mix of cold and hot breakfast.

Staff, clean rooms and food

Booked in for an evening meal. After 1hour and a half of waiting in an empty restaurant we got our food and mine was cold . Sent it back so didn't have anything to eat.

Lovely place, friendly staff and nice rooms

Staff were not to well mannered

Yes

Staff were very friendly and helpful and food was delicious. Room was very comfortable but they are all soon going to get a major upgrade as hotel has just been bought and a large sum of money is going to be spent on the hotel.

Very nice people, very accommodating for my needs. Lovely venue, and grounds. Great food. So very much prefer here than the large international hotels in the area.

Free parking friendly staff nice clean room and nice breakfast. The only issue with room 20 was the bed base was broken and supported with old mattress underneath. The main mattress was worn out and springs were digging into my body couldn't sleep The mattress needs to be thrown in the skip or tip. Health and safety issues and the lift wasn't working. Informed the staff they said sorry the whole hotel needs refurbishment soon. They shouldn't be renting out the rooms in the current condition and charging customers full payment no notice on AA approved hotel that work will be carried out and no apologise to customers. I'm sorry to say will not return back they hotel needs to be closed down immediately for full reburishment work. I was so tired and late for work due to lack of sleep in bedroom 20. Hope reception staff mean that they will get work done mangenent so no more customers complaints start to come in.