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Explore Harper Wahid Hasyim, Medan by ASTON

Traveloka (2,308)

8.7

Very Good

From 2,308 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.8

People often mention about Harper Wahid Hasyim, Medan by ASTON

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Bedroom (41)

Room Space (36)

Distance to City Center (33)

Staff Friendliness (33)

Ambiance (32)

Bathroom (32)

Accessibility (29)

Surroundings (25)

Wifi (25)

Check-in/out Time (25)

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Traveler Reviews Harper Wahid Hasyim, Medan by ASTON

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Customer reviews

S***i

Business

9.4

/10

Reviewed 5 day(s) ago

The hotel's location is very strategic in Medan city, the vibes in the room are cozy and relaxing. noted: I was a bit annoying when I was sitting in the lobby, there was a staff manager who reprimanded the room service staff for quite a long time and firmly at the front office desk. Even when the front office officer was serving guests, the staff manager still gave directions there with a high tone.

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C***a

9.4

/10

Reviewed 5 day(s) ago

Very close to Ucek durian, my favorite every time I go to Medan.

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B***s

9.7

/10

Reviewed 1 week(s) ago

Comfortable, quite soundproof, cold AC, smart TV 👍🏼

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C***a

Staycation

8.5

/10

Reviewed 2 week(s) ago

Very pleased with all the service given. Definitely home away from home.

1 people find it helpful

A***a

Leisure

8.2

/10

Reviewed 4 week(s) ago

Clean rooms, good service, close access to everywhere.

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EMILIA R. E.

Leisure

8.5

/10

Reviewed 4 week(s) ago

Security is very helpful. The staff is friendly. Lost items were delivered. Thank you.

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Guest

Transit

9.4

/10

Reviewed 4 week(s) ago

comfortable.. clean.. close to culinary.. just right..

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M***a

8.8

/10

Reviewed 5 week(s) ago

very comfortable and clean nice view

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B***a

10.0

/10

Reviewed 5 week(s) ago

great, strategic location near medan and durian souvenirs clean room and smooth bathroom water breakfast menu variations and taste quite delicious security officers are friendly and helpful, front desk officers are very friendly and fast, restaurant officers are friendly and helpful, room officers and technicians are very friendly and helpful. laundry facilities are okay.. Thanks Harper Hotel Wahid Hasuim.. maintain and stick to the improvements

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Harina S.

Staycation

9.7

/10

Reviewed 5 week(s) ago

For the location it is strategic, only the parking lot is not spacious enough, for the taste of the food it is delicious, only there is not much variety of food for breakfast. For the friendliness of the staff and the cleanliness of the hotel room is good 🥰

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amru s.

Leisure

8.5

/10

Reviewed 6 week(s) ago

friendly staff, strategic location, many culinary tours near the hotel. The parking lot exit should be widened to prevent accidents because it is too narrow

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1 people find it helpful

T***u

Leisure

9.4

/10

Reviewed 6 week(s) ago

It's fun and I've stayed at this hotel several times.

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1 people find it helpful

J***n

Staycation

8.3

/10

Reviewed 6 week(s) ago

the hotel staff is very friendly and helpful

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1 people find it helpful

Hanna T.

9.3

/10

Reviewed 6 week(s) ago

For the service from check in to check out is very good. The room size is spacious, the AC is cold. The room, bathroom, corridor, lobby, all are clean and comfortable. Harpers is dust-free. 👍 If it was dust, it would have been immediately known to cough because my child is allergic to dust. The only drawbacks are 2: (1) there is parking space but it is not very spacious; (2) the food is just so-so.

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1 people find it helpful

made m.

9.0

/10

Reviewed 7 week(s) ago

Front office staff is great. However, the food is not good (5/10).

1 people find it helpful

n***a

Business

9.7

/10

Reviewed 7 week(s) ago

Second time staying at Harper. Comfortable atmosphere and environment. Rooms are quite spacious and clean. Got room 809 and facing the street and see the beauty of Medan city at night. Thank you Harper. Next will come back again. See you next time.

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Tiar M.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Room and staff very comfortable and helpful.

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C***i

Staycation

9.7

/10

Reviewed 10 week(s) ago

Nice. We've had some problems with the air conditioner but the staff handled it smoothly. Great services

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F***s

9.7

/10

Reviewed 12 week(s) ago

Hotel in the city center, good service, clean rooms

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3 people find it helpful

Accommodation's Reply

04 Mar 2025

Dear Valued Guest, Warmest Greetings from Harper Wahid Hasyim Medan! Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that our room was comfortable and clean as expected, thank you for giving your appreciation to our service quality. Guest comfort and satisfaction is our top priority and we strive to be the best in class. The positive reviews given further motivate us to continue to provide the best service for our valued guests like you. Once again we would like to thank you for being our guest, we look forward to welcoming you and your family back to Harper Wahid Hasyim Medan for a more special stay experience. Warm regards, Tri Abdi Syahputra. RDM/Hotel Manager Ic

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A***s

Business

9.1

/10

Reviewed 12 week(s) ago

early check in and there was a room. the room was relatively big, ordered a large bed and the bed was given 2 beds combined so that there was a hole in the middle.

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1 people find it helpful

Accommodation's Reply

04 Mar 2025

Dear our valued guest, Warm greetings from Harper Wahid Hasyim Medan! Thank you for taking the time to share your experience with us. We are glad that you are satisfied with the early check-in service that we can provide and feel the spacious room, we try to provide the best service for every customer. We apologize for the inconvenience related to the bed (Hollywood bed) that was experienced, please note that the bed we provide is custom, in the middle of the bed is locked with a Zipper so that even if combined the bed will not shift, we provide this specifically to meet customer requests if the Kingbed is no longer available / full. Your input is very valuable to us, and we will try to ensure that guest requests regarding the type of bed can be met better in the future and we apologize for the inconvenience. Once again we thank you for the input provided and apologize for the inconvenience caused, we hope to welcome you back to Harper Wahid Hasyim Medan in the near future for a better stay experience. Warm regards, Tri Abdi Syahputra. RDM / Hotel Manager Ic

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