Overall Ratings & Reviews Jolly Alon Hotel

Very good location and service

Customer service was horrible!!!!! I booked king size bed, they provided me a small very small bed…… they told me they don’t have any available rooms with king size bed . I told them I paid extra money for this, they told me sorry, just cancel this reservation if you want…… but unfortunately i was unable to do that:( and room key was not working properly…..

Carpets in the room were very dirty and had obvious stain marks and need to be replaced. The hotel is in a great location, but the reception staff were not particularly friendly or welcoming. The hotel was functional and efficient but again not very welcoming. Very soviet feel to it.

I booked a regular room, but for some reason, they upgraded me to a full suite with the living room bedroom, even its own private sauna. The breakfast was very good and close to any tourist attractions.

A really good and smart place to stay in Chisinau.

Centrally located and easily accessible. Rooms are comfy and cleaned on time. Only downside was the buffet breakfast selection which was quite terrible - on one day there were even greasy chicken wings that looked like leftovers from the previous night! - and not representative of the great Moldovan food that is around.

Lovely hotel

Lovely hotel right in the centre of the city. Great value for money. Nice breakfast.

Good place to stay if you are visiting Moldova capital

Place in the centre of the city hotel provides the best opportunities to explore area by walk only.

It was nice to stay at the hotel. People were very nice. Room was clean.

Quiet, clean and laid back. Excellent location adjoining parks and a short stroll to the city center. Friendly front desk staff.

Great location.

It is my pleasure to say that hotel is give you excellent service and good time to be in it. Hotel situated in walking distance from mains street and two gorgeous parks.

Exellent hotel with very good position in the center if the city and close to park. Staff is frendly and helpfull. Food is good and healthy.

A loved place to stay with friendly helpful staff, local facilities nearby and a lovely park full of culture and life just across the street.

As with a lot of negative reviews, the management will post a reply saying "contacts us so we can improve". Well I did. Whilst I was there. I booked a room with a veranda and black out curtains.. I was down graded on arrival to one with neither. I called the reception and was eventually shown a room with a veranda but not black out curtains. I was then shown a room with "black out curtains" which were not. Later I note that aircon is not working. Call reception to be told no one was coming to fix it and how about i open the door? So I open the door to the swarm of bugs and bity inset who are merrily dancing to the significantly loud bass from the Karaoke club next to the park. Door closed again the the temperature hits 28 degrees in the room. The next morning they say the aircon was out over the whole hotel and that it would not be on the next nights either. Due to no sleep I get to the restaurant for breakfast a minute past 10am and its closed. I almost had to beg for a coffee (NOTE - there are no tea or coffee making facilities in their rooms) I Check out and move across town to a hotel with all my requirements. It's a shame - it could be such a lovely hotel but who ever owns and managers is has no idea about running a hotel. It's full of trinkets and gimmicks and misses the basics. Hospitality - Good rest and sleep and service. MIsses on all fronts.

I travel a lot and this didn't really feel like a four star hotel. However for Moldova, which may be part of Europe, but doesn't really feel like it, it is a four/ five star hotel. The hotel is newish, fabulously clean. etc. You couldn't fault the room etc. The breakfast was a traditional continental affair, with some local quirks - cold fried eggs. I didn't try the restaurant, so can't comment. There didn't appear to be any room service, which was odd. I Normally use the gym, but i was a bit under the weather so didn't. However you seemed to have to book it and pay if you wanted the sauna. The price is cheap compared to similar hotels in other countries. On the whole I will stay there again when i next travel to Moldova.

floors could be updated and more clean. bathrooms are tiny. but i guess is normal for europe. the food is amaizing, and the stuff is very proffesional.

Pleasant staffs. Excellent location. Room smells, fouled odor from bathroom.