Overall Ratings & Reviews Hotel Riu Palace Aruba - All Inclusive

The best!!

Great service. Constant fun!

The restaurants could have had more seating availability.

The staff were friendly and worked very hard to make the stay enjoyable. We were incredibly unhappy with our room. The first night we got to the room we noticed the peep hole was missing and covered with tape. That same night the toilet broke and maintenance had to come fix it. While we were waiting for maintenance to come fix it we turned on the tv and that was also broke. Maintenance was able To fix the toilet and tv. There was mold on the ceiling and the air conditioner didn’t work. Maintenance was not able to fix these problems. The room was incredibly uncomfortable due to the high humidity from the air not working properly. Everything felt wet, the bed sheets, our clothes. We requested a room change but the process for that wasn’t feasible with kids. You basically have to move out of the room, they store your belongings until you can be moved into another room. Needless to say we were very disappointed with the quality of the room for the price we paid.

During one of my dinner at the Sayuri restaurant, I ordered seared tuna sesame and PISTACHIO, because I saw the next table ordered and was looking excellent, however, my tuna arrived without pistacho, when I asked the waitress, He asked the chef and the answered provided was the new Tuna comes without Pistacho, that is the old menu. Few question I had: I saw it with pistachio in the next table that night, why if they do not have pistacho, at the time of my order, did not clarify that now comes without Pistacho or why does the new menu still describe seared with Pistacho. I do not like someone lied to me. The rest of experience was ok

Great property. Rooms are a little musty and clothes smelled when we got back home, but it was a great time and the staff are all amazing! Will definitely be back!

Been there a few times Terrible now

Name, it was overall a lovely place. We just wish they had shower curtains or doors in the shower. After three people have showered, the floors got enormously wet. Other than that great place!

Staff at every level were helpful and friendly. A cocktail lounge that is a little quieter would be nice but overall this is a great facility. The food selections were great and delicious.

We had a wonderful time at RUI Palace

I wish the staff was able to assist me in fixing my issues with the room I booked for my vacation. Hours passed before anything was addressed. I was told I rent the room not the bed!

Acess to the beach, and shopping area.

Property was clean but dated.

Thought the view from our room was spectacular. Thought the facilities, for the most part, were pretty nice, but could use a little upgrading. Thought the bathroom could have been cleaner the mirrors were spotty, shower curtain rod was rusty and the shower curtain rings just pulled off because you could not pull the shower curtain across smoothly. Quite a bit of sand on the floor when we first came into the room. Could have used a good mopping. The glasses were never replaced, we had the same ones in the room for our 6 day stay. Wi-fi needs improvement. Thought the food was good in every restaurant and the buffet. The staff was excellent. They were very pleasant, accommodating and friendly, particularly Yanet. She is a gem!!

Every person who works here are excellent. I didn’t like that people held places for themselves at the pool and the beach

We felt very safe and the propety was super clean!

Enjoyed our time

We kept getting locked out of our room. Once to twice a day. Had to keep going to the front desk.

Beautiful place will definitely return again!

I loved a majority of things about the property,but the rooms need remodeling and updated furniture.