Clean room, feels like a Holiday Inn. I suggest the hotel look into upgrading the toilet bowl. Staff was very helpful when I was experiencing altitude sickness

Perfect

The staff is extremely friendly.

We liked the attention and the food was really good.

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When we checked in, the keycards weren't working, there was electrical issues with the vent in the bathroom, and the ensuite phone wasn't working. For 45+ minutes and after multiple trips up and down (between the room and front desk) in an attemp to resolve the issues, the keycard/door, the bathroom vent, and the ensuite phone still weren't working, but the hotel still refused to change our rooms until I asked about 4 or 5 times, and personally showed the manager all the issues. We had booked this hotel for the pool/sauna facilities, so when checking in, we specifically asked about its opening hours. The sauna opens at 7am, so we went down at 9am, but it wasn't working yet. When we asked the front desk why the sauna wasn't working, and they said it starts at 10am. I went down to the pool/sauna again, took a photo of the notice that said sauna starts at 7am, and showed it to frontdesk. Only then, they changed their words and said that we need to let them know an hour before use. No one had told us this, but the front desk kept trying to shift the blame to us, saying that they tell all guests this at check-in. Not a single "sorry", but just constantly changing their words and telling us it is our fault. After we made these requests/complaints, the hotel staff became visibly rude to us and stopped treating us like guests. We have never felt so unwelcomed and unsafe at any hotel. Worst experience at any hotel (let alone a supposedly 5-star hotel).

kind staff and good service

Good

I like the location is my go to place when I go to La Paz

This was a great place to stay. The rooms were clean, beds were comfortable, and the restaurant was excellent. The daily breakast buffet was awesome with fresh fruit, juices, omelettes, etc. Alejandro and his team in reception helped us get transportation for our group of 10 to travel around the city of La Paz and also to get out to Lake Titicaca. I'd highly recommend this hotel.

The staff were friendly and very attentive. Nice big rooms with comfy bed and plenty of options to watch on the tv.

Excellent service and very clean. The area around it is very safe. It’s in a very nice neighborhood.

Excellent service altogether. Definitely coming back again

Muy buen Hotel!

This hotel is located at the lowest point of La Paz, the southern district (zona sur), by staying at this hotel your choices of getting altitude sickness is less. Also, this area of town has a nice weather, usually over 5 to 10 degrees (celcius) more than La Paz down town. The southern distrcit is also home of very popular restaurants, inernationally recognized such as " Gustu" and also the hotel is close located to one of La Paz biggest attractions the cableway, The green station. I really enjoyed my stay in this Hotel. Keep up the good work Hotel Casa Real

I can't speak Spanish but staff was so friendly, helpful, and accommodating -- even those who didnt speak much English. Everyone was so welcoming and made my stay very pleasant.

Everybody was so polite and helpful, specially with traveling with kids, it was awesome to have the extra hand from the staff

It’s just a good hotel which is conveniently located

Excellent service willing to help you with all your needs

Beautiful hotel service was excellent