Overall Ratings & Reviews Pullman Kinshasa Grand Hotel

The property was top class and the staff especially Sharon, was very professional. The only downside was the fact that many people who don’t stay there tend to create an atmosphere of olmost intimidation. They are starting at you straight in the eyes, I don’t know if they are security staff or what they call in Kinshasa, ANR agents? Very unsettling. They are everywhere! Around the pool, lobby,looking at you as if they are investigating you… really I felt unsafe…

The price was too much $340 for a single room l think that way too extreme

I liked everything about this hotel

I booked 2 nights at $275 a night. When my guest checked in, the reception made him pay full price $600 a night. Was able to negotiate the 2nd night for 300. Expedia rep tried to help, but the language barrier didn’t help.

Most of the personal especially in dining section are rude . The gym is a mess , very dangerous. Outdated equipments and holes in the floor!!!

It was clean

I love it

One of best in Kinshasa safe and in a good location Food offer ok service in some parts good and some bad

The service was amazing, food, agents. Highly recommend this hotel.

Pretty good stay

Very good hotel, a lot better than the other big one in the same area… been in both, and I choose Pullman next time again…

While the check in process was smooth, my week long experience was poor. The room I was given was right by the elevator, so it was constantly loud throughout the night. I noticed the fridge was leaking after my shoes were soaked. Unfortunately, because there is no decent alternative in Kinshasa, I don't see service or amenities getting better anytime soon

Had a wonderful stay Laetitia is the go to employee if you have any issues absolutely amazing customer service. Would recommend fly traps near outdoor dining or fans but over all beautiful hotel and recommend for future use.

Excellent hotel considering the constraints and limitations of a city like Kinshasa. The hotel management is hands on and ready to help all the time. Hotel facilities are excellent pool, tennis, garden.

Hotel rooms are getting tired, with very stained carpets. One lift out of three is usually broken. Internet is unfortunately not adequate for business needs

Service a little slow in the evenings but for breakfast it was great!

The service was very very slow, in my room i ask to open the window it was not possible, i was needed to ask to bring towels multiple times because the room maker forget to put. It is not the service i know from other Pullman hotels. I need to come back on 2/10 hope it will be better.

Standard Business Hotel in an "African" Dollar country. Good services. Good location with appropriate shop and other services. Inflated prices.... Bring your dollars.. Dollars standards without the .conditions of a dollar economy.

excellent stay at the hotel. I will be happy to come back

Too expensive for that quality of room