The area looks a bit shady, the hotel doesn’t have lift which is a major problem. Staff are pretty friendly and helpful.

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Good

Overall great location located in the heart of CBD, numerous restaurants and street vendors around to purchase anything from food to clothing . Virtually walking distances to everything you can imagine. I consider this a good strategic location because it puts me within 15-20 of some of Nairobi most popular estates and malls. Friendly and professional staff with a nice restaurant and bar available inside.

The only thing I didn’t like about this location was that it didn’t have a lift. Other than that, this place was comfortable and in a convenient location. If I had been traveling solo, I wouldn’t have felt so comfy but my partner is Kenyan and that eased me greatly. Lovely rooms, nice staff. They have a lounge here but we didn’t get to go. Maybe next time!

Older building but great staff.

The place is looking safe,at no time during my stay was I worried of my safety,

It is an old property, need to be demolished.

Couldn’t be any happier, the receptionist was out of her way to contact Uber for us , helpful staffs, she or either the security guy walked us to near by store to find anything you need for safety, they even cook ginger water for me when I had stomach problem from Diani beach

The receptionist was amazing, she even call uber for us when we have trouble connecting, staff was helpful and helping with my luggages as well , highly recommended this hotel

It was good stay

Good hotel

The staff were amazing, so helpful and informative!

For the last several years- 8 to be exact- Marble Arch Hotel is the place I always went to when dropping in from the US and even during local stays while in Nairobi. Everything then was perfect. Not anymore. Something seemed to have gone wrong somewhere. Marble Arch is now crumbling. First, I was checked into a room with a leaking toilet. No apologies. Worst of it, I got no concession when I was switched into a new room the following day.Second, some of my stuff went missing from one of my bags. I will be honest and say that I am not absolutely certain whether that happened at the hotel or at the airport. However, we could have easily established that fact if security cared to run through their CCTV tape. They didn't. Or, if they did they have never reached out to me two weeks down. Awful, awful experience. I wouldnt recommend this hotel to anyone whatsoever. And for me, I am done with it.

I like the Marble structural Components of Marble Arch Hotel, the rooms and the general layout. I do not like the street congestion and noise around the hotel.

Amazing staff at reception and room cleaning lady were truly great. However, area is a little too hectic with buses and hard to find.

We were in Nairobi for a night and this hotel was really nice. Their staff are friendly and helpful at all times. It’s just alito in a noisy area, but overall it’s wonderful. I’ve already booked it for my next stay in nairobi

The matatus and noise!!! But probably ok for the price

Amazing place. The staff is wonderfully attentive and go well beyond the norm! Food is good - get the breakfast with the room - it is worth it. Rooms are clean, beds are very comfortable. Get a room in the back as it is on busy road but that makes it very accessible. Many sights and shopping are all walk-able. Came back 3 times within the context of my trip.

Excellent hotel with super friendly staff. Clean and in very good condition. Hotel safe to store valuables. Runs 24-7. A little noisy outside but aren't all hotels in central Nairobi? Pick up and drop off to airport worked well with no hitches, I recommend this hotel and will certainly use it again.