The rooms were beautiful and clean. Also, the beach and pool were amazing.

Fabulous location with the best beach at your doorstep. Wonderful, helpful, and friendly staff. Food was delicious with plenty of options, buffet breakfast was all you would need. Rooms were well maintained, grounds and property were gorgeous.

Clean, though a bit dated room. Staff pleasant. Breakfast buffet very good. Did see a child unattended dipping finger into the jam bowl.. Room 903 was not one we'd want again. It's dark but leaving balcony curtain open meant people on reception patio had a direct view into our room. Also our view was of reception drop off and delivery area. Both vans and trucks left vehicles running so the smell of diesel fuel meant we couldn't use balcony when they were there.

The resort is beautiful and the breakfast is phenomenal. The room was very comfortable and has many near by options for dinners.

All the staff is very friendly and willing to assist if they can. We were in unit 1301 which was a great location for us. Only negative was the limited kitchen cookware, glasses, utensils provided. Reception was able to find us a fry pan. The pots were a little large and there was only wine glasses, no regular water glasses. We made do... not a really big deal. The king bed, as well as the couch and loveseat were firm, which suited us.

Staff and clean rooms

nice, clean great pool perfect location for snorkeling

Great resort!

Great staff, very personable and remembered our names which we were impressed by. Breakfast was impressive and changed daily. A few minor misses- hot chocolate in the coffee room/library was not restocked for our full stay, rooms needed more shampoo/conditioner (only 1 teeny bottle for a whole family), pool was never really completely clean. Our main disappointment was that our 5 day stay was cut short by 2 full days due to flight cancellations by airlines. We contacted Hotel immediately when they pulled us off our plane to let them know we would be late arriving. After repeated requests, they refused to refund or compensate us for something outside our control because it booking had no refunds. We understand this from the hotels perspective, but there was no understanding from the hotel. We simply wanted resort credit so we could stay longer since we didn't get to use our full reservation but they wouldn't consider it. They could have offered all inclusive upgrade for the remaining 3 days to soften the sting but they didn't do that either. This would have gone a long way with good customer service and likely a return visit for a future vacation. We had the breakfast package, not all inclusive.

Infinity Bay has been our go-to property for years. The hotel and beach never disappoint, and the Infinity Divers dive shop on the property is the best! Wonderful, as always!

Great resort! Great customer service and very clean and beautiful.

Everything from the shuttle to breakfast and the beach bar with sail were great. Great location to explore other restaurants and beaches as well.

Great room and excellent food

Let’s start by saying the hotel is located in the perfect area. The beach is crystal clear and I spend all 4 days there. The breakfast was delicious and fresh every day. I loved the fresh baleadas and omelets station. Highly recommend this hotel. Definitely coming back very soon

I have stayed at Infinity Bay 4 times and I have always enjoyed the apartment, food, dive shop and resort. We had a great time again this time.

Big and comfortable rooms well maintained and also very clean Most of the Staff always friendly and attentive The hotel offers entertainment at night which made the experience even better The buffet is absolutely fantastic the food is really delicious and fresh

Breakfast was wonderful!

Great service and Hotel

not ready at check in time

Spotless place, awesome amenities, would 100% recommend this place