Overall Ratings & Reviews ibis Cotonou

Very well located

Very tiny space and the room was stuffy.

Ibis had the only availability in my companies range. I have stayed in Ibis elsewhere and was satisfied. The staff was nice and polite but the hotel is old and the rooms smell of mold. The breakfast is very basic and the water pressure and temperature is up and down. The only plus is that since it’s owned by Novotel (which is next door) you can go over and use their facilities and dine. Mold in rooms. Mini fridge leaking water in floor. The employees are doing the best they can but this hotel badly needs renovation.

The check out took almost an hour to be completed. Couldn’t get my receipt before leaving.Still waiting on it. Before arriving, i requested an airport pick up but nobody answered my calls or messages. Customer service needs a lot of improvement

It was walking distance to the World Bank office where I had my meetings. The dinner buffet at Novotel next door was nice. The shared lake facility was great for evening walk to refresh.

Hotel would do well with a change in management.

Ok, get what you pay for, as is the market

Room was a little bit too small

Free airport shuttle and clean room, nice swimming pool.

Very friendly staff. Took long to find my reservation. Room not as clean.

The Ibis Hotel Cotonou is an Accor hotel. It is basic and relatively cheap. It offers breakfast but otherwise dinning options are limited. The staff on duty on arrival were rather indifferent and offhand - although staff rostered on subsequent days were pleasant to deal with. The rooms are quite small and lack facilities such as free tea and coffee, tissues and bottled water. After eating their food I suffered from stomach pains and diarrhea for three days. I had two subsequent one day bookings at the Ibis in August which I then cancelled. The bookings were via Expedia who advised that the money I paid would not be refunded as a result of Accor policies - and this was despite the fact that the two days and more were booked at another more expensive Accor hotel (so Accor got my money twice). I would not advise travelers to avoid the Ibis as there were some positives but do not expect more than a basic service.

They charge bogus fee. My business partner was charged 20,000cfa in April claiming they did not receive payment from expedia. When asked for explanation and provided booking confirmation, he was told that he will be refunded when the hotel manager returns. Hotel manager is never on duty. I also booked in june and was also charged 8,500cfa but i was able to get mine refunded. When i enquired about the 20,000, i was told manager was not on duty. My contact information was taken and promised to contact me, they never did. On my way back to the state, i stop by to asked for the refund and was told manager not on duty. It seems there is a scheme between the staff to extort money from tourists. I have never been to an hotel that an hotel manager is never on duty except iblis cotonou

Great place at value. Next to the beach and offer a nice hot breakfast buffet. Comfortable bed and perfect for a business overnight stay or someone wanted just some quiet and frequent walks to the beach. The only thing is I thought I was paying all of the taxes through Expedia. I had to pay the hotel tax. Not sure if this was accurate. I questioned but did not fully dispute it during check out.

Great location, near airport, safe area, friendly staff and good breakfast.

The atmosphere is quite serene and accessible. Staff well behaved.

It was fine. Just Fine.

I booked a double room with one double bed and one twine bed. But when I arrived there today, the staff said they only have one bed room which named standard room. But I showed the reservation record of expedia website to them, it clearly there as I booked. It’s terrible thing that never happened before. I have to complain it.

I wasn't happy with the place

Very good!, efficient staff, unexpected very good quality of service here The only negative point is the many lags i had using the hotel wifi during my online meetings I had to turn on my mobil hotspot

Best Hotel Business trip stay ever. Most Especially so its run by ACCORTEL being in Novotel and Ibis Hotel Cotonuo Makes me feel just like im home. Very accomodaying and Friendly Staff ...Thank you Really