Horrible service , do not stay in this hotel doesn’t worth the cost of a 5 stars hotel.

This was the first experience I’ve ever had. I would have expected more from the Sofitel brand, but honestly this was such a testable experience I will never patronize them ever.

yes

Had to change 3 times room, 1. No airco, 2. Door could not close properly, 3. Decided to pay extra and got an upgraded room and cpuld sleep with airco but no warm water. Supposed to be 5stars, at tye rates charged. Is just poorly run with people who are not interested to help you. I am a platinum member with accor, di could care less.

The rooms were excellent, clean, and tastefully furnished. The staff were friendly and always ready to help. The food at the restaurants were outstanding! Overall, it was a superb experience, and will surely stay here again if my trip passes through Abidjan again, and will undoubtedly recommend this facility to anyone.

Overall: very nice.

Very uncomfortable bed. I forgot a few items, they have not responded to my messages

Excellent staff!

Nice hotel.. but the dinner wasn’t that good.. the breakfast was excellent..

Excellent hotel. Very good service

Really a disappointment for the historical record of this property. Staff not trained and not educated!!!

Not a great hotel, had issues from pickup to checkout. I ordered a car via the hotel for airport pickup. The car was dirty and had mosquitos Upon check in it took 30mins to get room key. Room was clean but dark, not enough light. No hot water, Aircon was not working and shower was leaking. Call maintaince, they repaired shower and hot water. Aircon the lowest it would go was 23degrees. Checkout, Printing invoice, agent advised they would email the invoice. Coming to a week still waiting on invoice. Have sent message via hotels.com and direct email no responce. I would not recommend this hotel

Friendly service, lovely breakfast buffet, great facilities (pool, restaurants, spa, in-house movie theatre). Would definitely stay again!

Really nice for Abidjan! Need to vastly improve the checkin and checkout process. Too cumbersome.

Lots of options and very nice place!

Reception staff not to the level of a 5 stars hotel. Left my room a 10 am for all the rest of the day. It was not cleaned when I returned Otherwise nice hotel. Good breakfast

I enjoyed staying there! Wonderful breakfast and dining in the hotel

Beautiful Hotel and grounds. Felt safe. The staff was very helpful and kind. The rooms were comfy. I would stay here every time I visit Abidjan.

Very pleasant one night business trip.

Excellent property, with plenty of space, pool, and grounds. Staff are generally quite helpful — and certain several particularly so, beyond what could reasonably be expected — though things can sometimes take longer than anticipated. Regular maintenance is clearly conducted. Gym could do with more updated machinery but still quite good.