It was a short staycation for my hubby’s bday. Over all everything was great. Except the sauna and steam room wasn’t working. There wasn’t any cocktails available by the pull side. And our couples massage wasn’t the best we’ve had. Aside those little things, everything else made his bday great.

Awesome staff, this was only a one-night extension of my original 5-night stay.

Excellent, friendly people.

Stayed here for 2 nights arriving from the US. Everything...I mean every aspect of the service, food, accommodations, facilities (including a gorgeous pool) were beautifully maintained and clean. The staff was always present and helpful to check on you and ask if you needed anything. I assure you, you will be very happy to stay here. When I needed help getting funds out of the ATM, an employee walked me up to the Four Points Marriott to use their ATM. (The issue was with my card not the atm) Beautiful stay!

Room was nice and staff were lovely. This hotel is a massive operation. It’s loud and busy and chaotic. Food was ok in the Italian restaurant. Breakfast was mediocre-some of the worst croissants and cheeses I’ve ever had at a hotel breakfast buffet. Truly awful. If this is the kind of thing you like-it’s perfect. Otherwise-it’s not worth the money.

Everything was top notch

Very Courteous staff and very responsive

Staff are all very welcoming, capable, and thoughtful in anticipating needs of residents. Would stay again, in fact writing this on our third stay as we go in and out of Kigali.

Beautiful property. Welcoming and kind staff, many amenities. Location is great. Rooms were excellent. Breakfast each day offered something for everyone. So many options to choose from. Jude at front desk was so helpful. Frank and Jean Pierre at the main bar went above and beyond! Cecile and the rest of the staff in the Executive Lounge were an amazing. Cecile, especially, made it a point to welcome us and offer suggestions for sites to visit. She made sure we felt at home! Vianney was also extremely helpful and accommodating, while we waited to depart for the airport. Thank you for a beautiful end to an amazing vacation!

Good hotel

Very modern

Wonderful staff and facilities, will be staying there again. The food at Cucina and the breakfast at Soko were also terrific

Breakfast was an amazing variety of foods, something for everyone

Clean and lovely

The hotel is rather stylish for a "chained" hotel. I experienced a few issues so I had three room changes! The staff were generally good but some require a bit more training.

Friendly and helpful team. Abundant amenities. Clean and spacious. Good food options. Excellent gym and spa.

Thanks

Great environment, very comfortable, good food options, wonderful service. Excellent hotel.

Let’s see. Checked in and 5 mins later, somebody walks into our room. No apologies from the hotel even though the bell boy witnessed it. Had to call twice to get wifi in the room. 20 mins later they sent somebody’s stuff to our room. Next day - they don’t clean our room since they STILL think we’re somebody else that has requested no cleaning service. come back in the evening- loud, we’re pushed aside for their vip guest. The people are nice and trying their best, but there is something wrong with their processes. Overpriced. Not smooth like typical Marriott.

My stay was very pleasant and restful. The staff took wonderful care of me and got me to the airport safely.