Overall Ratings & Reviews Royal Tulip Canaan Nairobi

Good facility, good service, good restaurant

Good place, friendly for both the pocket, guest and value for money.

Clean and pleasant. Great for a small meeting or celebration but also Staycation.

Fine hotel. Very little space for work. Useless pool. Outdoor area uncosy. Nice personnel. Decent food. Good gym! - but needs a cleaning. Fine but small rooms.

We would like to thank the staff they were so good to us and we highly recommend this place. Family friendly and helpful

I like about the quietness of the property.great customer services. The buffet at dinner wasn’t that great hopefully, they will offer variety of options. But overall great experience. Coming back soon inshallah.

The place was beautiful and serene

The corridors smelt like cigarettes. I was given a box of a room with 2 ridiculous sized chairs that were completely out of place for such a small room. AC was just air and no chill. Changed to a bigger room, also an odd space with a small window and an enormous blank wall that should’ve been a window . Won’t be back.

Staff are not very welcoming

It was my 3rd stay at Royal tulip and unfortunately with same bad experience with a basic issue which is the shower : cold and leaking, when i did the check-in at 10pm i kindly asked the front desk agent to give me a room without shower problem, and this is what he confirmed to me, but at my surprise: cold water & leaking shower, they couldn't do anything that night and morning time i took a cold shower too, and just two hours before my check-out they suggested to me another room which doesn't make sense.

This is a nice location, away from the areas that riot when there is political unrest. The hotel is lovely. The staff is friendly, and there is a nice mall with food within a block or so if you get tired of hotel food. The hotel food is also good, but I like to get out and look around.

Location, safety, and cleanliness

Level hotel, friendly welcoming staff, clean well designed lobby and restaurant areas, very confortable room, well located in Kilimani, very quiet area compared to neighbourhood, the only issue is with the SHOWER : water mixer needs maintenance. I will return again.

Phone wasn't working, they never even checked phone or AC before checking me into the room. Quite unpleasant experience. Food was great and food service was great.

I loved my stay at Royal Tulip! The staff is so friendly, the rooms are super clean and the beds are comfortable. The front desk staff was also very accommodating of several changes in my travel plans. Anita at the front desk is so nice and welcoming. Thank you for a wonderful experience!

Not clean. Carpet in room is very dirty/stained.

Slow service in the restaurant. Side order came when I had finished my meal. Very friendly staff though. Fixed breakfast packed when I had to go out early.

Good spacious and modern rooms. However service can improve. Some areas in the corridor smell stale cigarette smoke.

Excellent property. With wonderful customer service.

The standards for this hotel have really gone down since a stayed in 2016. Not as excellent as it used to be. The maid came to clean my room at about 4pm.I asked her why they don’t do it earlier and she said cos that’s when we do it. Absolutely disappointed.