Overall Ratings & Reviews Kempinski Hotel Muscat

lovely, elegant, clean, delightful staff

The lobby is beautiful.

Lovely hotel with beautiful grounds and an inviting reception area that creates a great first impression. The atmosphere was warm and welcoming, with well-maintained interiors reflecting high standards. Rooms were spacious, well-kept, and thoughtfully designed. Housekeeping was outstanding—always available and ensuring everything remained spotless. Small but thoughtful touches like premium tea, bath salts, and luxury toiletries enhanced the stay. A great example of their attentiveness was when they noticed me drying swimwear on the balcony and, without being asked, brought up a clothes dryer. It’s those little gestures that truly elevate service. An upgraded room was a wonderful way to start the trip—thank you! The heated pool was a perfect temperature, but at 1.5m deep throughout, it wasn’t ideal for younger kids. The children's pool, however, was too shallow, leaving kids aged 4-11 unable to explore independently. The hotel brochure should highlight this, as it might affect booking decisions. Valet parking was notably absent, which felt disappointing for a hotel charging £500-1500 per night during peak seasons. Using basement parking and entering through the back wasn't ideal. Reception staff were polite but unremarkable. Breakfast was fantastic—great selection, top-quality food—but staff tension was visible. Beach staff were excellent, and the location was premium. A great stay with room for small improvements.

The best hotel i have ever been the breakfast was fantastic equally the dinner and most importantly the staff and the service was very excellent, especially i want thank Amal the receptionist for here help with some office work. I will be staying back soon

Very nice, friendly hotel

Faultless!

Wonderful hotel, outstanding staff

Lovely hotel and excellent staff

My stay at Kempinski and trip to Oman were fantastic! The staff were incredibly friendly, always ready to help, and made me feel at home. The hotel’s ambiance was both luxurious and welcoming, making it a truly relaxing experience. I would definitely love to return!

Great service & hospitality. Close enough to airport and city.

Beautiful hotel, great food, service - we would happily return!

Awesome, great location, service was exceptional.

Absolutely loved the hotel! Kempinski Muscat, conveniently located in Al Mouj, was incredible. Just a short walk to The Walk, which offers a variety of restaurants, coffee shops, and stunning views. The beach was serene and quiet, making it the perfect getaway!

A brilliant hotel that looks incredible. A sensational lobby with excellent staff who always have a smile on their face which is much appreciated. The hotel rooms are really nice, incredible pool with a gorgeous view and the beach was also really nice! The surrounding area is also quite nice especially The Walk in Al Mouj which has a lot of restaurants and a nice walk way near the marina. Thoroughly enjoyed my stay here and already missing the hotel.

Rooms were old. Furniture clunky. Bathroom odd. Overall the room was large but it could be more modernised. Breakfast was amazing. Kids club was mediocre

Great hotel and superb service

Everything exceeded our expectations. Well worth the money spent!

Great stay. I have been given a late checkout despite the busy hotel. Great location.

Totally exceptional and a wonderful hotel – superb and clean rooms, excellent service all-round with very friendly, helpful and efficient staff. The amenities at the hotel were of the highest qualities – the swimming pools, beach area, the restaurants, the lounges and relaxing areas – all opulent and spacious. To top it all – that made our holiday a memorial experience – were the staff / the people (at every point of interaction) – who made us welcome – extremely friendly and offered unparalleled service levels. The Al-Mouj area – where the hotel is located is beautiful – as we strolled to take in the local amenities. Thank you – everyone at Kempinski.

one word perfect