Overall Ratings & Reviews Nairobi Serena Hotel

A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.

I stay in for one night but it was worth it. The staff was amazing with a smiling faces and nice costumer care. I highly recommend it…..

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.

First class hotel in every respect.

The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.

Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.

Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed

The service at this hotel was amazing. Everyone went above & beyond.

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

Wonderful staff

Very nice hotel

It was a very good hotel with excellent pool and restaurant

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless

The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.

Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!

It very nice property!

Amazing staff

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.

Staff are amazing

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.