The property itself was very good and I enjoyed the stay overall. However, I was disappointed with the professionalism of the staff during check-in. They asked for both my ID and my friend’s ID, which is understandable. But later, when my friend asked for his ID back, I realized it wasn’t with me. We spent nearly an hour searching for it, only to call the front desk and be told that they still had it. The frustrating part is that they didn’t return it to us during check-in and also didn’t inform us that they had kept it. This lack of communication caused unnecessary stress and wasted time. I hope the management works on improving the professionalism and communication of the staff, as it really affects the guest experience.

Staff was INCREDIBLE. Always there at dinner and breakfast to serve us; check in was fast and courteous; concierge was knowledgeable. The hotel was located very close (5 minute walk) to the souqs and other shopping and restaurants, and the area was clean and safe. A fantastic place to stay!

Great staff, as usual for the IC, and always ready to assist. Very pleased with my stay.

Staff were excellent, food also excellwnt

Great location near a main souk and the Avenue Mall. Large fitness facility in attached building. Rooms a bit tired with very small windows!

Nice hotel

Consistently great service at the IHG in Manama.

The hotel is beautiful. Breakfast was excellent. Staff was extremely friendly and helpful.

Perfect

Excellent Staff

Great stay, staff are brilliant & friendly and really helpful. One of the pools was closed which I wasn't aware when I made the booking but it wasn't much of a problem for us. Only negative for me is that if you have allergies or dietary requirements then they struggle to cater, The coffee shop didn't have any options for us and no alternative milk to dairy either. I had to check every item and list everything as many of the stuff didn't understand what Vegan was and my children have allergies so I did find it difficult as everything including the pasta has egg. The chef's were very accommodating for breakfast but it was a struggle as the labels aren't all accurate.

Everything

Nice

Absolutely friendly and wonderful staff. Very accommodating

Very good hotel in a good location just friendly efficient staff nothing was too much trouble

The stay was comfortable. My only complaint was the hallway and my room smelled like cigarettes and it was as a non-smoking room

Room service slow

The The staff was very known cooperative and unfriendly did not want to give a good room without charging extra The room I got was very very dark and they charge me 30 US dollar extra to give me a better room which was still the same as I had before very bad experience I will never stay there again

Great hotel, we really enjoyed our stay. The room was spacious and clean and the staff were very friendly.

We went for a last minute break. We did not realise it was Ramadan, but it was not a problem. Actually is was so quite we had the pool to ourselves for most of the duration. We wanted sun, piece and quite, we certainly got that.