Dear Mr. gatut,
We sincerely apologize for the unpleasant experience when you stayed at our accommodation. The cottages you book are usually your favorite cottages and we apologize if you had a different experience. We guarantee that we listen to your input in our cottages section, regarding toilets because our concept is back to nature, all of our toilets are outside the cottages. We will do everything we can to improve these things for a pleasant stay.
Thank you for your visit.
Warm regards,
Sarah.
Head of Reservation Arus Liar Adventure