Overall Ratings & Reviews Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

If you're looking for an upscale, adults-only all-inclusive getaway that balances relaxation with rock-star-level luxury, Heaven at Hard Rock Hotel Riviera Maya delivers exactly that. 🏖️ The Vibe True to its name, "Heaven" is a private section of the expansive Hard Rock Riviera Maya resort, reserved exclusively for adults. The moment you step in, you feel the shift—it's quieter, more refined, and designed for those seeking a more grown-up escape without sacrificing fun. The decor is stylish, infused with Hard Rock’s signature rock-and-roll flair but still tastefully modern and tropical. 🛌 Rooms & Suites Rooms are sleek, spacious, and well-equipped. Think double hydro spa tubs, private balconies (some with hammocks), and stocked minibars. Opt for a swim-up suite or an oceanfront room for an extra layer of luxury. The beds are plush, and the room service is prompt, available 24/7. 🍽️ Dining & Drinks Heaven guests have access to several exclusive restaurants and bars, including Le Petit Cochon (elegant French cuisine), Toro (steakhouse), and a dedicated poolside bar. You also get access to the larger resort’s dining options. While the food is solid across the board, some restaurants stand out more than others. The drink options are top-shelf, and the bartenders don’t skimp on the pours. 🌊 Pools & Beach The adults-only pool scene is one of the resort’s best features—spacious, beautifully designed, and with both lively and quieter areas. Perfect for an adult/private getaway.

different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!

I loved it! I definitely want to go back! The staff was warm & friendly.

Everything was worth it! 5 start resort for sure. Food was amazing

Property was beautiful

Overall great resort!

Resort was even better than the pictures. Amazing staff, very accommodating.

Huge resort, staff are accommodating.

They were rude and not accommodating

Nos dejó mucho que desear en general, la vdd es un hotel al que no regresaría. No tiene para nada el potencial que antes era. Nos quedamos en la zona Heaven para solo adultos y aún así se tiene que convivir mucho con niños. Restaurantes: 5/10. Aun siendo bufete el desayuno, y según autoservicio, te tienen que pasar todo detrás de ventanilla y hace lentísimo el servicio. La comida es promedio, pero siempre les tenía que pedir de favor más productos que tienen todo guardado. Lo peor fue el primer día queriendo ir al restaurante italiano, cerraban hasta las 10pm, y llegamos a las 8:30pm sabiendo que no teníamos que hacer rsvp, y no nos quisieron dar mesa “porque ya estaban todos sentados” optamos por salirnos a playa del Carmen a cenar diario. Alberca: 6/10. Muy pocos camastros en zona heaven. La mitad los tienen para socios, y no se respeta m el no separar con toallas y no me ayudaron para nada en encontrar. El agua HELADA, no tienen por lo visto caldera, todos quejándose al quererse meter. Servicio de los meseros con caras largas, muy notorio que no te quieren atender si no das propina por adelantado. Hotel: muy desgastados, mantenimientos muy pobre, mucho está en malas condiciones o sucio. En mi cuarto las cortinas caídas, piso despegado y un fregadero tapado. Pedí de favor un cambio y solo me dijeron “una Disculpa por los inconvenientes” te llevan en carritos a los edificios, pero querer ir al lobby de tu edificio es imposible, yo embarazada era un castigo caminar tant

Need better food

Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended

The employees were amazing. We had a wonderful vacation.

Excellent service from all staff. Very good food and services in all restaurants visited so far.

loved it all

Property service wasn’t up to par. Broken things in the room. Food was very good!!

I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.

Like did the scenery and how great the staff and everyone was

I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.

STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.