R***d

8.8

/10

Reviewed 4 day(s) ago

The shower head in the bathroom has a small outlet. It looks like it's old, so it needs to be replaced so the water comes out large and evenly.

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T***u

Leisure

9.7

/10

Reviewed 5 day(s) ago

The hotel staff was very helpful and friendly, and the hotel's location was also strategic.

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Accommodation's Reply

15 Aug 2026

With our best regards from Horizon Hotel Kotaraja! Thank you for taking the time to review your stay at Horizon Hotel Kotaraja. We are delighted that you enjoyed your stay with us and the facilities and services we provided. We are committed to continuously improving our services, as it is an honor for you to choose us as your guest. We hope to welcome you back to Horizon Hotel Kotaraja again! Sincerely, Gina Tiffany Free!

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E***n

Transit

6.1

/10

Reviewed 1 week(s) ago

The smell wasn't from the bathroom, but from the room. The smell was so bad, and the handling took so long that instead of being given a replacement room, they were made to wait for an unknown amount of time.

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Accommodation's Reply

12 Aug 2026

Sincerely, from Horizon Hotel Kotaraja! Thank you for taking the time to write about your stay at Horizon Hotel Kotaraja. We apologize in advance and will forward this matter to the relevant team. Your feedback will be invaluable in helping us improve our services. We are honored that you chose to stay at our hotel and we look forward to welcoming you back again! Sincerely, Gina Tiffany Free

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M***a

Staycation

9.7

/10

Reviewed 3 week(s) ago

Clean rooms and good service

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Accommodation's Reply

02 Aug 2026

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h***y

8.4

/10

Reviewed 3 week(s) ago

Hot showers are not available and drinking water is not provided in the rooms.

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Accommodation's Reply

30 Jul 2026

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sonia n.

8.2

/10

Reviewed 4 week(s) ago

The male receptionist was friendly, I asked him to take me to the 5th floor, and he still served me in a friendly manner.

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Accommodation's Reply

28 Jul 2026

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Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

Very good… the service is the best

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Accommodation's Reply

21 Jul 2026

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M***a

10.0

/10

Reviewed 5 week(s) ago

The hotel room was very comfortable. The hotel staff were also friendly.

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Accommodation's Reply

21 Jul 2026

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a***i

Business

8.8

/10

Reviewed 6 week(s) ago

Check-in was straightforward, the rules were explained briefly but completely, and the staff were friendly and clean.

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21 Jul 2026

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Debby V.

8.8

/10

Reviewed 6 week(s) ago

I stayed in a deluxe room with breakfast from July 1-3, 2026. The app offered a cheaper price than the offline price. However, the AC was extremely hot. I even asked for it to be cleaned, but it remained hot. Shampoo and soap were not refilled for 3 days and 2 nights. Luckily, it's close to Indomaret.

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Accommodation's Reply

08 Jul 2026

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Verified Traveler

Staycation

9.4

/10

Reviewed 6 week(s) ago

This is a favorite hotel for holidays, even for activities.

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Accommodation's Reply

08 Jul 2026

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Dyah R. P.

9.4

/10

Reviewed 7 week(s) ago

Comfy hotel with strategic location. Will be back if i have to stay in jayapura.. thank u Horison Kotaraja!

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Accommodation's Reply

06 Jul 2026

Warm regards from Horizon Hotel Kotaraja! Thank you for taking the time to share your experience during your stay at Horizon Hotel Kotaraja. We are delighted that you were satisfied with our facilities and services. We are committed to continuously improving our services, as it is an honor for you to choose us as your guest. We look forward to welcoming you back to Horizon Hotel Kotaraja again! Best regards, Gina Tiffany Free!

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Niken A. R.

10.0

/10

Reviewed 8 week(s) ago

When my bathroom was locked, we reported it to the receptionist, who responded quickly.

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24 Jun 2026

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A***a

Leisure

9.1

/10

Reviewed 9 week(s) ago

Happy, fun, clean.

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Accommodation's Reply

22 Jun 2026

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F***y

8.3

/10

Reviewed 9 week(s) ago

I stayed here for three days to prepare for a wedding. I requested a non-smoking room, but upon entering, the smell of cigarette smoke was quite strong. So, my request was ignored. If there were none available, please let me know. The food offered was limited in variety and monotonous, and the taste was also lacking. Beyond the above review, everything else was satisfactory.

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Accommodation's Reply

22 Jun 2026

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K***n

Leisure

8.3

/10

Reviewed 9 week(s) ago

It's pretty good, and the staff is friendly. However, the food lacks variety and isn't quite what I'm looking for.

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Accommodation's Reply

22 Jun 2026

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A***h

10.0

/10

Reviewed 10 week(s) ago

I've stayed at Horison countless times because of the friendly service, clean rooms, delicious food, and swimming pool access, which the kids love. Thanks, Horison Kotaraja 🙏😇

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Accommodation's Reply

22 Jun 2026

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Judo F. M.

Business

10.0

/10

Reviewed 11 week(s) ago

good meeting room service and menu for meetings according to guest tastes

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Accommodation's Reply

22 Jun 2026

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Judo F. M.

Business

9.1

/10

Reviewed 11 week(s) ago

The room service and food were delicious. It was to my liking.

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Accommodation's Reply

22 Jun 2026

A warm greeting from Horison Kotaraja Hotel! Thank you for taking the time to share your experience during your stay at Horison Kotaraja Hotel. We are delighted to hear that you were satisfied with our hotel's amenities and services. We will continue to strive to provide even better service in the future. We sincerely thank you for choosing our hotel. We look forward to seeing you again at Horison Kotaraja Hotel! Sincerely, Gina Tiffany. Free.

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T***i

10.0

/10

Reviewed 11 week(s) ago

The staff is friendly. The pool is clean, too. The kids are happy, and Mom is happy.

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Accommodation's Reply

22 Jun 2026

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Horison Kotaraja

Overall Ratings & Reviews Horison Kotaraja

8.7

8.6

8.8

8.9

8.7

Traveler Reviews Horison Kotaraja