The hotel does not correspond to 5-star. I noticed many things that cause doubt and deep surprise... P.S. I will write a separate complaint about the shortcomings in detail, it is enough to state one episode - on July 22 there was no water supply in the hotel for more than 6 hours.

Hi.the hotel very old, room uncontrollable the A/C not working i can't stay at this hotel, i check out next day.

Very old in everything and need full renovation

The hotel is very old and not in a good condition. Rooms are not too bad but very old style.

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Staff were very helpful and friendly in reception. Hotel is in need of updating but rooms are clean and comfy.

It was very bad no access to the pool the hotel is terrible only the location was good

Old hotel, not the cleanest bathrooms. Pools did't worked

I can't believe this is a five star hotel as stated in the hotels.com info. There is no restaurant, coffee shop, room service, or swimming pool. When I complained to him, the receptionist told me to tell the company from which I booked. The hotel has nothing but an excellent location and a good breakfast

Неплохая тихая гостиница. Старенькая. Первое это запах плесени . Но это можно решить хотябы повесив в вестибюле автоматические дезодоранты для воздуха. В комнатах не плохо. Белье чистое. Матрасы на кроватях не плохие Поменяют тебе если попросишь. В ванной комнате можно поменять принадлежности для туалета. Все ржавое:ершик для унитаза корзина для мусора. Скоро сезон туристов начинается. Надо подсуетиться. В общем на слабую четверочку потянет. Удачи вам. И примите к сведению. Вы только выиграете. Удачи!

I booked for 4 nights and rooms, but regarding to low standers I spent one night, up to now they didn't refund my money even Expedia fail me to reposition my staying or refund the amount

Poor hotel, deserves proper renovation. It used to be 5* once upon a time. Poor breakfast offered (low quality food). Swimming pool OK, not very much clean. Restaurant near swimming pool had a nice food and good size portions.

Hotel is in a terrible condition. We learned upon check in that it was used during second wave of COVID-19 as government sponsored quarantine hotel for Georgian nationals returning to the country. It is still adverted as 5*, but it is actually 2/3*. We have also learned that hotel will be closed in September for general renovation. Breakfast offer was very poor, served by people who speak only Georgian (some of them Turkish language), no english, no russian. They would grab what you wish from self service table and give you on the plate (COVID19 measures) however nowhere was written what is on offer. There is a swimming pool in the hotel. Beach is far (more than 500 m walk). There is SPA in the hotel, however we didn't use it. There were no international TV channels offered (only Georgian and Turkish).

This hotel

This was the worst experience I have ever had with a hotel, from the customer service, to false marketing about the pools being operational, to horrible maintenance to poor communication skills....the list goes on. I would avoid this place at all costs.

I am a active online buyer but I probably had written only half a dozen reviews online but this hotel requires a speciak treatment. First of all as I learned from locals in Batumi this hotel had been used as quarantine hotel for covid patients. When I first arrive there there was only a receptionist and a couple of guys I don't know with what occupancy. I waited to be checked in since there was confusing times in the hotel. Then I arrived my room but my key card did not work then a guy with very low english skills came and open the door and said while smiling "Ok?" by the way I knew he was smiling because he wasn't also following Covid regulations just lile the most crew. The problem at that point was that I was unable to lock my door. When I connected recepcionist she said she cannot do anything because there is problem with the system. Anyway, we managed to lock my door but now I cannot open it everytime I want to go in to my room someone has to come with me and open the door. They called "technic service" a couple of time and the technicians only tried my card and after seeing it doesn't work just as I claimed they said "no work", opened the door and left. But I have to mention this is not the fault of crew since they are really friendly and respectful even the receptionist helped me handle some of my paper works. The are really just outnumbered.

We asked twin beds got one double bed. The air conditioner didn’t work, was very hot. The location of the hotel is great, and the hotel very clean. Breakfast was wonderful.

For a 5 Star Hotel not up to standard. Breakfast asked for ketchup. Told me it is finished. Finished food in hot trays not replenished. Rooms not to 5 Star standard. Placing of the hotel is excellent

There is unique location at the heart of Boulevard, quite and peaceful place for family vacations. Outdoor and indoor swimming pool, spa and other activities gives additional possibility to make holiday comfortable maximally

This hotel is tired and rough around the edges, and and the staff need to improve customer service and their appearance. The outdoor pool staff showed no interest. The bedrooms were large and comfortable. The skirting board came off the wall whilst I was changing an electricity plug. The gym was old and worn with the equipment in the CV broken. I didn’t use the indoor pool because it was so rowdy in there, with no staff monitoring. Shorena of Adjara tours have fantastic service in organising tours.