Great staff and amazing Jamaican food

The nicest staff I’ve ever met

Food and drinks were amazing. The people were very nice but the service was slow at times and the entertainment was minimum. Beach was just beautiful and the property was immaculate. We would come back at the right price!

Everything straight out of the car from greeting to the lobby and entire trip was phenomenal! I literally don’t think there was any stress because they were very accommodating and attentive with service. There was a standard and they met it each time! I’ve never been happier from the food, the amenities, the clean and beautiful room 5007 was the best room for the swim out suite literally centered! The staff was always amazing that they were memorable by name! Also was surprised the 24hr room service was amazing! Food options were great and it was always delivered within time! I will book again and again! Even the other guests were all very nice and welcoming! Made lots of acquaintances!

Clean room, amenities, friendly and helpful staff. The entire resort was really clean and elegant

Everything stood out. It was amazing.

Excellent stay! The room was spotless, the staff was friendly and attentive, and the amenities were outstanding. The adults-only atmosphere made the experience very relaxing. We truly enjoyed our stay and would definitely return.

The room was awesome. They kept it clean and the staff was so kind. Whatever you needed you got. I would love to go back. It was so relaxing.

My husband and I just returned from our honeymoon at Excellence Oyster Bay and have nothing but AMAZING things to say. The beach was beautiful - quiet, secluded, and kept so clean. The food was great, especially loved The Lobster House and Spice (specifically the Hibachi). Most importantly, the staff was INCREDIBLE. So personable and genuinely kind people. The entertainment team - specifically Martin, Tomayo, Jordanique, Rick, and Pauline - always had us laughing throughout the day and are pretty convincing when it came to participating in the activities throughout the day. Our very first dinner (and our very last) was at the Lobster House with Dave. He was attentive and offered exceptional service. Ricardo and De'andre were also great! Sherica at the front desk was amazing. Organized and charismatic. The perfect person to have as soon as you walk into the resort. Kefirya was the perfect host. Welcoming, kind, and checked in on us throughout our meal. Last but not least - the bartenders. Outstanding people that kept both our drinks (and hearts) full throughout our stay. Junior, Kishnoy, Rivarrio, Alex, and Jose-Anne. So fun to talk to and so great at their jobs. We have never had a better experience at an all-inclusive resort than at Excellence. They made our honeymoon so special and we are truly thankful! We are hoping to come back one day.

The resort was very well kept and clean! The staff was amazing, always making us feel welcome. We specifically appreciated the activities staff, they truly made our stay amazing! We had a great time with them. Room service was timely with great convenient food! The room provided many amenities that we enjoyed. The resort was very quiet and peaceful during our time there. Will definitely consider going here again!

Clean room with great staff and great swim up heated pool with beach view and access….

Loved the view. Loved the room we stayed at. The only issue I had was the private pool didn’t really ever warm up but I plan to come back during the warmer months and enjoy it again to the max!

This was the best honeymoon we could have asked for. The resort is stunning and well-maintained. We had a beach house room, which gave us direct access to the beach, a plunge pool, lounge furniture, and a cabana right on the sand. Our room was spacious, clean, and comfortable. The beach itself was so nice - water was clean and warm! The main pool and infinity pool were immaculate. Our Excellence Club room came with a hydrotherapy session and our guide, Tishaun, was wonderful. We had no idea what to expect, but we loved every second of it! Every meal that we had was delicious, and we always walked away happy and full! All these things are amazing and great, but it wouldn’t have been anywhere near as wonderful as it was without the staff. From the second we arrived until the moment we left, each person we interacted with made us feel like family. A few people who I absolutely have to thank for making this a dream trip: Sharica at check-in, Giovanne, Ian at the pool, Letishia and Jose-Anne at the martini bar, Ojeuecko who spoiled us rotten with coconut mojitos and blackjacks, our pool ladies - Latifa, Hyana, and Keisha who made sure we always had a drink and always stopped to talk with us, Carlene - hibachi chef extraordinaire at Spice, and hostesses P erecia and Makeda, who always greeted us with smiles. An extra gigantic thank you to the entertainment staff, especially Pauline, Martin, Degrick, Tomayo, and Jordanique for keeping us dancing, singing, and smiling every day!

Great place to stay and unwind.

Definitely a top five resort of all the resort we’ve stayed at!!! We’ve been twice and the service, food, and amenities are wonderful and consistent

The food was not good. I tried most of the restaurants and did not have a great experience. Plus the service was slow as well. There was a lot of stale bread items. The rooms were nice but housekeeping did not arrive until close to 5pm or shortly thereafter. Landscaping began in the morning hours and continued into the night. I did not see a lot of overall organization with the staff. A spilled cup of soda or some drink from the night before remained in the pool area until the next afternoon. There was an outdoor umbrella that got blown over by the wind. It went down into the pool area among other guests. There was an employee standing near that did nothing to retrieve the umbrella. Another staff walked by and did nothing while other guests retrieved the umbrella. It took a third staff member to retrieve the umbrella. No one asked if the guests were hurt or injured. I am not sure if there were excursions available or kayak or boat rentals. It was not offered. I don’t think that I would recommend.

The staff went above and beyond

The room faucets were old. In a five star resort especially in a beach house room that charges high prices, everything should be in their best condition. Other than that, we had a great experience there

Amazing as always. Will keep coming back!

Rooms were clean! Adults only with limited activity. No fault of the resort. They pride themselves on a quiet retreat for adults.