Overall Ratings & Reviews Istana Permata Hotel Dinoyo Surabaya

For those looking for accommodation, it's not suitable. From the start of check-in, you can smell cigarettes, then the room is bad, the chair is broken, the AC is not cold, the hot water, the shower doesn't even work and the water that comes out is very little, the room is very hot, the mattress and sheets are dirty with lots of stains, when checking in you have to deposit 100k (returned at check-out)

The room itself is fine! With the price, you really will be getting the best size room for it. Although, the shower is not so good. The water pressure is horrible. And the smell is pretty weird too. But overall the room itself is fine. It is the JOURNEY to the room ahhaahhaa. It feels like 100-200m just to go to the room itself from the lobby. I mean, it would be fine if you just use Grab all the time but if you wanna walk and your room is at level 2, goodluck on your calves. Overall all good! 4/5! The staff are very friendly and the water there is not that bad (The big mineral water) but you can get cheaper ones from Indomaret for 8k rupiah instead of 10k in case you need this info. The room’s soundproofing needs to be fixed as you can hear someone close their door pretty loudly. Stayed there for a week and everything is good. The bed could be MUCH more cleaner though… Never tried the TV though. And the AC controller doesn’t work so goodluck 24/7 of a turned on AC. Surrounding is fine but because of the infamous reputation of the hotel, you’d find some people just staring at you. There’s a nice bebek stall in front of the hotel though. Overall, good enough. Especially for the price. 4/5. Would go again even with the cons because of the price!

The maintenance staff is friendly, the shower water is small ..............

Friendly service. The room smelled bad (damp and smelled of cockroaches), there was a 30-minute power outage, and the hotel doesn't have a generator.

first and last stay at this hotel. cleanliness is far from suitable for families, access to the room is difficult (experience when contacting the lobby to be picked up because it was raining, but no one responded). Disclaimer: not recommended to stay here for families.

Spacious room for that price. Water is very slow, faucet is prone to break. The room is suitable if you bring a car because each room has a trunk. The 2nd floor is a bit far up but can be escorted by the security guard.

Awesome, easy to access from the main road

I'm fed up, I'm fed up, I'm fed up, just staying overnight once is enough.

Not suitable for living in, the AC doesn't work properly... the horror room smells of cigarettes and is far from the lobby, so I didn't stay there because it was really minus, not recommended, even though the price is cheap, it's a waste of money, but the staff are very kind and friendly

The AC is not cold, the TV is not on, so comfort is lacking.

Good location, nice staff, shabby room

close to the station and traditional market, but please pay attention to cleanliness. Thank you. When I went there, there were dirty glasses and towels used by other people.

Nice, close to town and market🙂🙂🙂🙂

Don't call this place a hotel because it is very unfit for human habitation. There is only 1 room light so the lighting is dim, the leaky and damp walls have not been repaired, the pillows are brownish yellow, the mattress is dirty so when you sleep your body itches all night so you can't sleep, and then it is placed on the 2nd floor which is far from the reception so you can't complain. The white towels have turned black and are full of holes. Never choose this hotel, it is very, very, very unfit for human habitation. It is suitable for spirits

A place to stay that is not worth it, just this one experience staying there, the building is old and not well maintained, booked via the application but was given a room on the 2nd floor, had to walk about 500 meters plus stairs, there is no elevator had to walk around to the back of the hotel. Then once I got to the room, the room could not be locked, the room was damp and a bit haunted, the bathroom was dirty and the room area was a bit shabby, finally at 4 o'clock decided to check out even though it was a loss to pay because it was no longer comfortable. Not worth it at that price, thank you

Spacious room and not noisy with crowds

Dirty room, dirty sheets, not changed, pillow cases, lots of islets on the sheets and pillows, oh my, just entered the room, checked out straight away, didn't stay overnight, Nurul is very clean at all

The hotel staff is very friendly and the room air conditioning is cold.

The staff is very friendly and very helpful

The bed are so dirty... , looks like they're not clean it.... If you're looking for a place to stay for a week this is not a good place , the room ambience are so dark