Dear Valued Guest, Thank you for taking the time to write a review about your stay at Mercure Makassar Nexa Pettarani. We greatly appreciate your compliments on the friendliness of our staff. This praise inspires our entire team to continue developing and improving the quality of our service. We look forward to welcoming you again on your next stay. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Makassar Nexa Pettarani. We are extremely proud to receive your appreciation for the quality of our hotel and the services we provide. This positive review will motivate our entire team to continue striving to maintain the highest standards of service. We look forward to welcoming you again on your next visit to Makassar. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for your positive review of Mercure Makassar Nexa Pettarani. We are delighted to hear that you enjoyed the cleanliness and atmosphere of our hotel. Your satisfaction motivates us to continue providing the best service to all our guests. We hope to welcome you back on your next visit to Mercure Makassar Nexa Pettarani. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for sharing your positive experience during your stay at Mercure Makassar Nexa Pettarani. We are delighted to hear that the friendliness of our hotel staff and security personnel left a positive impression on you. We appreciate your appreciation for the spacious parking area, the cleanliness of the rooms, and the quality of the amenities. Your positive feedback is an encouragement to our entire team to continue providing the best possible service to all our guests. We hope to welcome you back to Mercure Makassar Nexa Pettarani again in the future. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for your feedback regarding your stay at Mercure Makassar Nexa Pettarani. We apologize for the inconvenience you experienced regarding your request for a non-smoking room and the lingering smell of cigarette smoke on the floor. We understand that comfort and air quality in our rooms are important to all our guests. We have noted your feedback and will prioritize improving room allocation based on guest requests and maintaining the hotel's high level of comfort. We sincerely hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Mercure Makassar Nexa Pettarani Management, Thank you for your review and compliments on the friendliness of our staff and the convenience of accessing the hotel. We greatly appreciate it. However, we apologize for the inconvenience you experienced regarding the smoking room, which still had a strong cigarette odor despite ozone disinfection. Your feedback is very important to us, and we will take it into consideration when evaluating and improving our room maintenance standards to ensure maximum guest comfort. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, The Management

Dear Ilmia, Thank you for your positive review of Mercure Makassar Nexa Pettarani. We are delighted to hear that you enjoyed the exterior design of our hotel, and especially the interior of the rooms, which provided you with a comfortable and inviting experience. Your compliments are a great encouragement to us, motivating us to continue providing the best possible guest experience. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Mercure Makassar Nexa Pettarani Hotel Management, Thank you for your positive review. We are very grateful for your appreciation of our staff's friendliness during check-in and the service received. This motivates our entire team to continue striving to maintain and improve the quality of our service. We hope to welcome you back on your next stay for an even more memorable experience. Sincerely, The Management

Dear Valued Guest, Thank you for your review and feedback regarding Mercure Makassar Nexa Pettarani. We greatly appreciate your comments about the service upon arrival, particularly the assistance and guidance in using the luggage trolley. We will take this feedback into consideration to improve the quality of our service, especially in providing a more comfortable arrival experience. We are pleased to hear that you were satisfied with your overall stay with us. Thank you for your trust, and we hope to welcome you back again in the future with even better service. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were impressed with the cleanliness of the rooms, the friendliness and prompt service of our staff, as well as the excellent location of Mercure Makassar Nexa Pettarani in the heart of the city. Your review encourages us to continue striving for the best service. We hope to welcome you back soon for another memorable experience. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Makassar Nexa Pettarani. We are delighted to hear that you enjoyed the convenient location, the easy check-in process, and the friendliness of our staff. However, we apologize for any inconvenience you experienced regarding room cleaning and the key card system. Your feedback is invaluable to us, and we have contacted the relevant departments to make improvements for the future. We are committed to continuously improving our services and facilities to provide you with a better guest experience. We look forward to welcoming you back in the future. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Thank you for your positive review of Mercure Makassar Nexa Pettarani. We are delighted that you were impressed with our friendly staff, excellent service, and pleasant, fragrant atmosphere. This motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, The Management, Mercure Makassar Nexa Pettarani

Dear Eva D/S, Thank you for your kind review. We are delighted to hear that our hotel's excellent location and the friendly service from our staff provided a memorable experience during your stay. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back in the future. Sincerely, The Management Team, Mercur Makassar Nexa Petarani Hotel

Thank you for sharing your experience staying at Mercure Makassar Nexa Pettarani. We are delighted to hear that you enjoyed the spacious rooms and the tranquil atmosphere perfect for relaxation. Guest comfort is our top priority. Thank you also for your feedback regarding the equipment in our fitness center. Your comments are invaluable and we will take them into consideration to improve our facilities in the future. We look forward to welcoming you back on your next stay. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Mr. Maruf M., Thank you for taking the time to provide feedback. We apologize for the inconvenience caused. We hope you had a better experience during your stay yesterday. We will learn from your feedback and make improvements. We strive to provide an excellent experience for all our guests, and in this case, it is clear we failed. If you give us another chance to prove your trust, we assure you that we will do our best to provide the same outstanding hotel experience that many of our guests have enjoyed. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Mercure Makassar Nexa Pettarani. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, Warmest greetings from Mercure Makassar Nexa Pettarani. Thank you so much for sharing your wonderful experience with us. We are truly delighted to know that you and your kids had a memorable Chinese New Year celebration during your stay. It’s great to hear that you loved the spacious room and king-size bed, and that our service from check-in to check-out met your expectations. We’re also glad you enjoyed the barongsai performance and the Chinese New Year dinner — we aimed to create a festive and joyful atmosphere for families to celebrate together. Your kind words mean a lot to our team and motivate us to continue delivering excellent service. We look forward to welcoming you and your family back for another special occasion in the future. Warm regards, Management Team Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you so much for your kind and detailed review. We are delighted to hear that your check-in and check-out were quick and that you were pleased with the room upgrade from a standard room to a deluxe room. Your compliments regarding the friendliness of the staff, the cleanliness of the room, the spaciousness of the room, and the variety and taste of the breakfast mean a lot to us. We will share this review with our entire team to inspire us to provide the best service and create memorable stay experiences for you in the future. We hope to welcome you back to Mercure Makassar Nexa Pettarani on your next visit. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you once again for your visit and the wonderful review you have given to Mercure Makassar Nexa Pettarani. I was delighted to welcome you. We hope your stay was a positive experience and we look forward to welcoming you back again in the future. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani