Exceptional staff and service. Wonderful food, loved the onsen

We loved this unique, quaint, and authentic Japanese hotel.

Easy to get to, amazing staff that can flexibly switch from Japanese to English if needed. Food is amazing, the Japanese Breakfast is both beautiful and delicious. Nice accommodations, calm hot springs baths, both public and private. Would return for another Ryokan getaway.

We had an amazing experience here. The staff were amazing, the rooms very comfortable, the food fantastic. It is a bit further away from the main activities of Hakone, but the team will help you navigate the bus system, which was relatively efficient.

The Centurion Hakone Bettei is a serene and beautifully designed ryokan that excels in hospitality, cleanliness, and overall comfort. The staff are exceptionally attentive, often providing personalized service and helpful shuttle support that enhances the stay. Rooms are peaceful and thoughtfully styled, many with private onsen baths that offer a relaxing, intimate experience. Meals—especially dinner—are generally delicious and well presented, adding to the sense of luxury. That said, the hotel’s quiet setting also means it’s a bit remote, so transportation can be less convenient. We found the private baths smaller than expected, and breakfast leans more Japanese than Western. Prices are on the higher side compared to simpler ryokans, which may affect value for those prioritizing convenience or larger facilities. Overall, Centurion Hakone Bettei is an excellent choice if you’re seeking a tranquil, high-service retreat—perfect for unwinding, but less ideal for travelers who want easy access to sightseeing or budget-friendly options.

The ryokan feels very good, new yet also traditional and quiet. Facility/Amenities: Heated tatami floors are good taste. Things I loved in the room - 3D shower, Dyson hair dryer, foot massage machine. The reserved bath is great. The public bath is small for a public one but I ended up being the only person at the time I used it so that was ok. Things I didn't like - it is too bad the bath tub in the room was bath salt based. I also didn't expect an uphill going to the ryokan from the bus stop so that was exhausting. Food: Food was good, especially breakfast. (Dinner options is sukiyaki and shabu shabu so they are just expected level)Things I wish were available - for the price, I feel like food service could have been in the room. Service: I felt the management is putting a lot of effort in providing English speaking staff, but I preferred, at least, the option, of Japanese speaking staff. Explanation of food for example, was very simple. A few words, which does not do justice to the quality of the food being served.

An out of this world experience. Excellent food and service. Second time coming and will return.

Secluded beautiful area and amazing hotel

Beautiful setting. High level service. Great food.

Peaceful, relaxing, onsens were so perfect. A great break from the hubbub of Tokyo. And our day of visiting in Hakone was beautiful.

The perfect relaxing location for anyone looking for a peaceful break from the bustle of Tokyo. The attentive service made the stay even more stress free and relaxing. The meals were exceptional and delivered in cozy private dinning space. I will be recommending this to anyone thinking of going to Japan.

Great service, very friendly and helpful staff. Room was nice and spacious. Would stay again. Food also was included and very good

The property boasts of top notch service, clean spacious updated rooms and delicious food! It was a highlight of our Japan trip this year!

Staff was friendly and helpful. Rooms were spacious and comfortable. Onsen was clean and restful. Meals were beautifully presented and delicious!

The overall experience is excellent. Staff over there is over nice and friendly. Private open-aired hot spring is a big plus.

After a long trip across Japan, this stay was exactly what I needed. The hotel, amenities and staff were all fantastic. The bedroom was one of the most comfortable I’ve ever stayed at. The private onsen helped rejuvenate my body after days of walking and helped me feel brand new again and ready to conquer the last leg of my trip and not to mention the food at this establishment was for lack of a better word, insane. Highly recommend a detour to hakone and this property.

The service, room, food, and onsen were all 10/10. Not too busy, someone was always available when we needed them. Seriously the food alone was worth the cost to stay the night. I would definitely come back.

Over rated and over priced. Don’t go for included dinner as was not good.

Unbelievable!!! Impeccable service! Delicious sukiyaki dinner and Japanese breakfast included. Will definitely be back!!!

We loved every minute of our stay. We couldn't recommend it more.