Dear DU DU, First of all, on behalf of all staff at Manh Quan Luxury Hotel, I would like to thank you for choosing our hotel for your stay! We would like to sincerely thank you for your valuable contributions to contribute to the improvement of the hotel. As discussed with you over the phone, because you "did not check the guest's location thoroughly before booking" led to confusion and wrong hotel booking. Since you booked a "Last Minute" room and canceled it after 17:00 PM, it cannot be "cancelled & refunded". However, the hotel has offered to keep this reservation for you until the end of 2022 if you have the opportunity to return to Vinh Yen, Vinh Phuc. Hope to see you again in the near future! Best regards, Manh Quan Luxury Hotel Team

Thank you Mr. Pham for using the service of Manh Quan Luxury Hotel and for taking your precious time to leave a review on Traveloka. The hotel is very pleased to hear that you had a good experience and satisfied with the service here. Hopefully in the future, the hotel can continue to welcome you back with even better experiences. Best regards, Vu Thi Phuong (Ms.) Sales Manager