Djourney Hotel Lembang by Escotel

Explore Djourney Hotel Lembang by Escotel
8.3
Very Good
From 278 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.2

Location

8.6

Service and Facilites

8.3

People often mention about Djourney Hotel Lembang by Escotel
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Ambiance (21)
Accessibility (20)
Bedroom (18)
Bathroom (18)
Surroundings (17)
Soundproof (15)
Staff Friendliness (14)
Room Space (13)
Distance to City Center (12)
Hotel Area (12)
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Traveler Reviews Djourney Hotel Lembang by Escotel

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40
Customer reviews
A***l
icon-Staycation
Staycation
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9.4
/10
Reviewed 3 day(s) ago
The right choice for a rest
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A***l
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Staycation
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9.4
/10
Reviewed 3 day(s) ago
The place is comfortable, clean and pleasant
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D***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
The fried rice is delicious, the place is comfortable, the location is close to the road
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
You can try again when you go to Lembang, it's fun..
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Adam N.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
It turns out there is a good spot upstairs
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J***n
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
It's pretty good, the staff are friendly.
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A***l
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Staycation
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9.4
/10
Reviewed 4 week(s) ago
Recommended for those on holiday around Cisarua
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2 people find it helpful
Yogi A.
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Leisure
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8.8
/10
Reviewed 6 week(s) ago
The room was comfortable, with a soft mattress, a water heater that worked properly, and a cool AC. The staff was friendly and attentive.
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Accommodation's Reply
03 Apr 2026
Hello everyone, thank you for your review. It means a lot to us. We hope to see you again.
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D***a
icon-origin-TRAVELOKA
7.7
/10
Reviewed 6 week(s) ago
I was a bit disappointed because I wanted to check in at 2:00 PM, but when I arrived, the room wasn't ready, so I waited almost an hour, even though I booked online, not on the spot. The room was clean but a bit damp. The toilet was also clean, but the bidet in my room yesterday was inconvenient because the hose got in the way when I tried to close the toilet door. Hopefully, the service and facilities will improve in the future.
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1 people find it helpful
fendy g.
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Leisure
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8.1
/10
Reviewed 6 week(s) ago
I bought it from an app, and was given a room in an old building. The room smelled bad and the window was very dirty when I opened it.
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1 people find it helpful
Accommodation's Reply
03 Apr 2026
Hello. Thank you for your feedback. Your feedback is very valuable to us. We apologize for any inconvenience caused. We will investigate the issue and make improvements. Thank you.
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Anggelina M.
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Leisure
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8.2
/10
Reviewed 6 week(s) ago
Check-in is still at 2:00 PM. The room is noisy. Sounds from other rooms can be heard, including the sounds of vehicles and rain from outside. It's quite cool without the AC, but for those who can't stand the cold, there are rooms without AC that are cool. My room happened to have AC, but I ended up not using it because it was already cold, especially since it was raining heavily during my stay, so it was quite cold. The room was clean, the toilet was clean. The public toilet in the lobby was dirty 🫣
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Accommodation's Reply
03 Apr 2026
Hello. Thank you for your valuable feedback. We apologize for the inconvenience. We will review the issue and make improvements. Thank you.
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r***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Nice and comfortable, close to tourist attractions
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Accommodation's Reply
03 Apr 2026
Hello everyone, thank you for your review. It means a lot to us. We hope to see you again.
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A***a
icon-Leisure
Leisure
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8.2
/10
Reviewed 7 week(s) ago
The hotel staff is quite friendly, the hotel is quite clean, the rooms are fragrant and clean, the atmosphere is calm, then access to tourist attractions is easy and close, only on the last night I stayed there was a bit of a disturbance, whether it was visitors or staff, playing cards near the stairs, and that was with quite a loud voice, if possible, the rules for quiet hours could be improved, and the wifi had no internet at all, so it was difficult to access the TV.
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1 people find it helpful
Accommodation's Reply
03 Apr 2026
Hello everyone, thank you for your review. It means a lot to us. We apologize for any inconvenience caused. We will investigate and make improvements. Thank you.
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A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Friendly staff, strategic location, clean and comfortable rooms
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Accommodation's Reply
03 Apr 2026
Hello everyone, thank you for your review. It means a lot to us. We hope to see you again.
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O***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Quite good, comfortable, recommended for those on holiday in Lembang
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1 people find it helpful
Accommodation's Reply
03 Apr 2026
Hello. Thank you for your review – it means a lot to us. We look forward to hearing from you again.
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B***y
icon-Leisure
Leisure
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6.6
/10
Reviewed 15 week(s) ago
for that price, you can't expect more,
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Accommodation's Reply
03 Apr 2026
Hello everyone, thank you for your review. It means a lot to us. We apologize for any inconvenience caused. We will investigate and improve. Thank you.
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Y***a
icon-origin-TRAVELOKA
6.2
/10
Reviewed 19 week(s) ago
The floor was dirty, as if it hadn't been mopped, reminding me of a warehouse floor. The bathroom hadn't been thoroughly cleaned, with many stains that could have been removed with minimal effort. Overall, cleanliness should be a basic requirement for customers, but perhaps this was management's best effort, so keep up the good work.
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3 people find it helpful
Accommodation's Reply
03 Apr 2026
Hello everyone, thank you for your review. It means a lot to us. We apologize for any inconvenience caused. We will investigate and make improvements. Thank you.
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Twotik R.
icon-Staycation
Staycation
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9.7
/10
Reviewed 19 week(s) ago
Friendly and good service from the staff
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Twotik R.
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Staycation
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10.0
/10
Reviewed 19 week(s) ago
The hotel staff is friendly and helpful. The food prices are attractive.
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S***n
icon-Leisure
Leisure
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6.6
/10
Reviewed 19 week(s) ago
Improve the cleanliness of the room facilities.
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