Dear O***r,
Thank you for sharing your detailed review. We sincerely apologize for the confusion regarding our room types and amenities—we understand how important clear information is when booking, and we’ll immediately review how we present these details online to avoid future misunderstandings.
We regret that our breakfast packaging and parking arrangements didn’t meet your expectations. Your feedback is invaluable, and we’re actively exploring ways to enhance these offerings, including clearer communication about what’s included in our breakfast and parking options.
On a brighter note, we’re delighted you enjoyed our well-appointed rooms, attentive staff, and prime location! It would be our pleasure to welcome you back.
Thank you for giving us another chance to impress you. Safe travels until we meet again!
#LiveBold,
WOLO Kuala Lumpur