Verified Traveler

Staycation

8.9

/10

Reviewed 4 week(s) ago

The hotel is far from the center of Bai Truoc and Bai Sau beaches, but the rooms are okay. They are divided by floor. The swimming pool is small and the water is very cold. The breakfast menu is not very varied. The electric kettle smells bad; I don't know if room service noticed. Otherwise, it's fine.

See original

Find this review helpful?

Verified Traveler

Staycation

10.0

/10

Reviewed 7 week(s) ago

Mermaid Seaside Hotel is almost our family's annual destination whenever we go to Vung Tau, and we have no complaints.

See original

1 people find it helpful

Jennifer N.

Staycation

9.4

/10

Reviewed 12 week(s) ago

I booked my room at the last minute, and surprisingly, the hotel was great. Considering the price, I'll definitely come back. There's a breakfast buffet for all room types, and the food was decent – not outstanding, but okay. There's a swimming pool; I stayed two nights and swam 3-4 times because it was relaxing and had a great sea view. The fact that it's a bit far from the city center suits me well. The hotel has its own private beach, which is also great. It's close to several spiritual sites, and while the back beach is a bit further away, Tran Phu Street is quieter and more relaxing than the bustling city center, which I don't like 🥲. Overall, it's nice. However, there's no hand sanitizer, shampoo, or body wash; investing in those would make it a perfect 10.

See original

3 people find it helpful

N***N

Staycation

9.7

/10

Reviewed 12 week(s) ago

My family just had a very satisfying vacation at Mermaid Seaside Hotel. The Deluxe Family room was spacious, spotless, and perfectly suited for a family with two young children. The staff were enthusiastic and provided excellent support. The amenities were complete, and the quiet atmosphere allowed the whole family to fully relax. A great value for a family vacation!

See original

Find this review helpful?

T***h

9.7

/10

Reviewed 16 week(s) ago

It's great, right next to Our Lady of Bai Dau, a little far from the city center and the towers, but that's okay. The breakfast buffet is also very good. The staff are friendly. There's ample parking. My whole family was very pleased. My only suggestion is that the glass above the pool is very foggy and dirty… The room is super spacious; our bed fits two adults and two small children perfectly.

See original

3 people find it helpful

P***m

8.5

/10

Reviewed 21 week(s) ago

Okay, the staff are friendly and enthusiastic.

See original

5 people find it helpful

Verified Traveler

8.5

/10

Reviewed 32 week(s) ago

Clean, beautiful, friendly staff

See original

3 people find it helpful

D***o

9.1

/10

Reviewed 39 week(s) ago

The room is spacious and clean. Fully equipped. The only thing is that the shower water has no hot water, very cold. I have booked a room here for about 4 times. Compared to the segment, it is the best.

See original

5 people find it helpful

N***n

8.5

/10

Reviewed 43 week(s) ago

Spacious room, good service. Rooftop view on 3rd floor. Superior seaside room. Average breakfast.

See original

3 people find it helpful

hoàng l. p.

9.4

/10

Reviewed 51 week(s) ago

Near the beach, quiet, clean but far from entertainment area, not convenient for eating and drinking

See original

7 people find it helpful

Nguyen B. Q.

Staycation

8.5

/10

Reviewed 56 week(s) ago

Enthusiastic staff, good customer support, clean rooms, fully equipped, the hotel has a swimming pool with a ceiling so it's cool and not afraid of the sun, there is a playroom for children, the beach opposite the hotel is okay for a temporary swim, there are many cafes near the hotel with beautiful views, this is my second time here. However, the food is not very diverse, people with picky eaters probably won't come back, my family is relatively easy to eat and eats little so breakfast is not too important, having a place for children to play is enough

See original

10 people find it helpful

Tran M. T.

Leisure

8.7

/10

Reviewed 57 week(s) ago

Maybe because the day I booked was crowded, when I checked in, my room had a very unpleasant damp smell. I had to open the door for a while for it to go away.

See original

10 people find it helpful

K***g

10.0

/10

Reviewed 58 week(s) ago

Reasonable price, close to the beach, children's play area

See original

8 people find it helpful

hongsang d.

10.0

/10

Reviewed 58 week(s) ago

Very good very worthwhile experience in the seaside city

See original

4 people find it helpful

Duy K.

Staycation

9.6

/10

Reviewed 62 week(s) ago

Overall the hotel experience was pretty good, but the room soundproofing was poor and the air conditioning was noisy.

See original

3 people find it helpful

N***a

10.0

/10

Reviewed 63 week(s) ago

Service and everything is ok with the level of 3.5* hotel, just a bit pity that my superior room not having any sea view. I thought that the condotel in higher floors may have sea views.

7 people find it helpful

Nguyen T. D.

Staycation

9.4

/10

Reviewed 79 week(s) ago

We booked a room and arrived early around 12pm, thinking we would have to wait until 2pm as per the hotel's rules, but the receptionists were very nice and let us check in early to rest. Thanks

See original

7 people find it helpful

Accommodation's Reply

29 Nov 2024

Dear Mr. Nguyen T. D, we would like to sincerely thank you for choosing Mermaid Seaside for this vacation. It is a great honor for all staff of Mermaid Seaside Hotel to welcome and serve you and your loved ones. We hope to always receive your trust and have the honor to welcome you and your family and loved ones on your upcoming trips. Sincerely thank you! Mermaid Seaside Vung Tau Hotel Sales Team

See original

C***o

8.7

/10

Reviewed 80 week(s) ago

Is it because there are few customers that the food is not good and not delicious?

See original

5 people find it helpful

Accommodation's Reply

29 Nov 2024

Thank you very much for choosing Mermaid Seaside Hotel for your recent vacation. We are very sorry for the experiences that made you not really satisfied. We will soon fix this shortcoming. Hope to have the opportunity to welcome and serve you and your relatives on upcoming trips to feel the changes in services that we have fixed. Thank you very much! Hotel Sales Team.

See original

Thảo T. T.

Leisure

5.0

/10

Reviewed 90 week(s) ago

Hotel staff spoke rudely... irresponsible. Traveloka staff also had no responsibility, just pushed it to the hotel.

See original

15 people find it helpful

Hong M. D. D.

5.7

/10

Reviewed 93 week(s) ago

The receptionist talked nonsense, the customer needed help but did not help the customer, even though the customer was holding a small baby and needed a bowl to make food for the baby. He could not help, said the restaurant was closed and that was it. So I ate in a bag or what? He also had no intention of helping. 1 star, never coming back. 10/8 22:20 pm.

See original

7 people find it helpful

Accommodation's Reply

19 Aug 2024

Dear Ms. Hong First of all, on behalf of the Board of Directors and staff of Mermaid Seaside Hotel, we would like to send you our sincere thanks for trusting and choosing Mermaid's services during your recent vacation in the coastal city of Vung Tau. Our management and staff are very sorry that your family had an incomplete experience during your recent vacation. We have held an urgent meeting with the departments related to your family's experience to find out the reasons and shortcomings for not being able to bring relaxing moments and truly satisfying experiences to your family. Mermaid Seaside is committed to trying to overcome these problems and continuously develop our services further in the future. We hope that Mermaid Seaside will always receive the trust from your family and be honored to welcome you and your family back to experience the innovation and improvement in Mermaid Seaside's services. Best wishes to you and your family. Best regards. Hotel Director.

See original

Mermaid Seaside Hotel

Overall Ratings & Reviews Mermaid Seaside Hotel

8.8

8.7

8.1

8.5

8.6

Traveler Reviews Mermaid Seaside Hotel