I arrived at 4.45 pm, and the room was not ready for me. I even was asked (in Vietnamese) to book via online, which I did before I came to Vietnam. So I waited for more than 30 minutes while no one asked me to have a seat or drink for a while. The receptionist was just busy with his cell phone, and all of our communication was in Vietnamese via Google Translate. No wifi information nor minibar in the room as it 's offered to you on the website. When I text them about this, no answer at all. Please, you can do better for your guests. Imagine you had a six-hour journey for this service.