Overall Ratings & Reviews The St. Regis Amman

Disappointed! Paid a price of a 5* luxury hotel to get the service of much less. From check in, where we received confirmation early check in is guaranteed, yet the room wasn’t available. Got “upgraded” to a grand deluxe room, yet there was nothing grand or extra about it. Cleanliness is lacking, there is dust everywhere in the room! A room booked for 2 people yet amenities left for one person! Called room service at 730pm while we were leaving and asked them to clean our room, we returned around 930pm to find the room not cleaned like we left it! Staff didn’t care about this or show any remorse. Extremely disappointed! I stayed at the St. Regis in other countries and received the value for money I paid, here it is a waste of money! Paying for the name yet receiving nothing of the service. Will definitely think twice before considering this property again! Extremely disappointed!

Very good service. Staff are friendly

Clean and helpful staff.

Excellent executive services provided.

It was a beautiful stay and the staff were very friendly and professional. The breakfast spread can be improved upon though. Otherwise excellent stay!

The most beautiful hotel I’ve ever stayed in though what makes it extra special is the staff

Phenomenal experience. Will visit again for sure. The staff are so so so so friendly. The breakfast experience was also great. The guys are so welcoming and helpful

everthing was great, except Butler would order a taxi that would charge me 10JD or 15JD, with meter , they never turn meter on, while same taxi , if you pick it up from the Street , he would turn meter on and total charges would be 1.5JD for the same Trip , i thought Hotel management should do better Job sourcing out Taxi , or at least notify guests it is meter based Ride not flat rate, since the whole System operates on meter

Excellent hotel, staff and services

Awesome hospitality, real care and concern

The staff were great and outstanding! The in dining experience in the room wasn’t good as the food wasn’t good at all!

Amazing unforgettable place

Staff are excellent and very pleasant But I felt disrespected with my religious belief due to very restricted rules even though I was practicing privately .

I wish they would have a Spa ( sona, steamroom and jacuzzi) for the public. The private spa they have has been fully booked during my entire stay

Very clean hotel Extremely friendly staff

Excellent

Almost perfect

Friendly Staff !

Everything was great, except for some slight odor in bathroom and Ac was not as cold as i wanted. There was also a wedding on one of the days and it was very noisy until very late 2am.

Out standing service. The best 5 star hotel I stayed in. Staff helpful. I enjoyed a luxurious stay. Would definitely recommend this hotel.