D***i

Staycation

10.0

/10

Reviewed 8 hour(s) ago

Overall good, continue to improve, especially the cleanliness of the cutlery.

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Business

10.0

/10

Reviewed 4 day(s) ago

Great stay! There was a small issue with the room initially, but it was handled very quickly and resolved well by the staff. The front desk was very helpful, and the food was good.

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Accommodation's Reply

18 Jun 2026

Dear G***t, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments. We are truly touched and noted by your positive feedback We are looking forward to welcome you back soonest. Sincerely yours Yuniarsari Front Office Manager

Verified Traveler

10.0

/10

Reviewed 6 week(s) ago

The staff is friendly, and I'll definitely stay here again when I return to Surabaya. The place is comfortable and smells good, and the staff is also quick to respond.

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Accommodation's Reply

13 May 2026

Dear Guest, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

y***y

Leisure

9.0

/10

Reviewed 7 week(s) ago

As far as I know, Harris has always been okay, both the room and breakfast. But unfortunately, this time the room was lacking, especially the mattress. When I was going to sleep at night, especially from the waist to the feet, itched. I thought my skin was having problems. It turned out that after breakfast while waiting for check out, I lay down on the bed again, and my whole body itched again. The problem was the mattress. I don't know if it wasn't clean enough or what. This is the first time I've slept and my body itched and it wasn't just me who felt it, my child also felt itchy immediately after lying on the bed. Please improve the comfort of the room again.

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Accommodation's Reply

06 May 2026

Dear Mr/s y****y, Warmest Greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya. On behalf of the entire team at Harris Hotel & Conventions bundaran Satelit Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. I sincere apologize to you for failing to pleased your satisfaction and we do appreciate your feedback for us to strive to improve our service better towards our customers. I trust that we have addressed your concern accordingly and allow me to assure you that you will experience another memorable moment’s during your stay with us. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We hope that you will give us another opportunity to redeem ourselves and we will show you that this experience you had encountered is not the norm at HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Kind Regards Luh Putu Yuniarsari, Front Office Manager Harris Hotel & Conventions Bundaran Satelit Surabaya

E***a

9.7

/10

Reviewed 8 week(s) ago

Comfortable, affordable prices, good service.

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Accommodation's Reply

29 Apr 2026

Dear E*a, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Wahyu M.

Business

10.0

/10

Reviewed 9 week(s) ago

The hotel room was very comfortable and the staff was very friendly.

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Accommodation's Reply

14 Apr 2026

Dear Wahyu M, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

a***y

Leisure

9.7

/10

Reviewed 10 week(s) ago

Thank God, I have never been disappointed with Harris' services and facilities.

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Accommodation's Reply

14 Apr 2026

Dear a*y, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

D***a

10.0

/10

Reviewed 10 week(s) ago

Nice, comfortable, good food, must stay here again

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Accommodation's Reply

14 Apr 2026

Dear D*a, Warmest greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Verified Traveler

Business

10.0

/10

Reviewed 10 week(s) ago

I had a very memorable stay at Harris Hotel (Bundaran Satelit) Surabaya. The staff were friendly and welcoming, the rooms comfortable, and the breakfast options available. The rooms were clean and tidy at all times. This will be a top choice if you visit Surabaya again. Thank you, Mas Ery and Mas Bekti, for the pick-up and drop-off service to the airport. Thank you...

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Accommodation's Reply

14 Apr 2026

D***s

10.0

/10

Reviewed 11 week(s) ago

The staff is very helpful and friendly!

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Accommodation's Reply

06 Apr 2026

Dear D***s, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, First of all, thank you very much for your great feedback during visit and stayed with us. Your feedback is greatly invaluable to us in our effort to continually improve, meet and exceed our guest expectations. We hope that we will have the opportunity to once again welcome you back to our hotel in the near future. Sincerely yours, Agus Sutanto General Manager

B***y

Leisure

8.5

/10

Reviewed 12 week(s) ago

Clean rooms and bathrooms, friendly staff and strategic location

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Accommodation's Reply

31 Mar 2026

Dear B*y, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are friendly and helpful, the room is clean and the location is strategic. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Verified Traveler

Leisure

8.5

/10

Reviewed 12 week(s) ago

Clean room and bathroom, friendly staff and strategic location.

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Accommodation's Reply

31 Mar 2026

Dear G*t, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are friendly and helpful, the room is clean and the location is strategic. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

SALMA

Leisure

10.0

/10

Reviewed 12 week(s) ago

Initially, I was only going to stay for one night, but because the breakfast was so delicious, I ended up extending my stay to 3 nights. For three nights, the breakfast menu was different every day, with delicious flavors.

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Accommodation's Reply

14 Apr 2026

Dear Salma, Warmest Greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found the breakfast is delicious. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to Harris Hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo. Assistant Revenue Manager

Verified Traveler

Business

10.0

/10

Reviewed 12 week(s) ago

Nice hotel to stay. Ambiance/Facilities: Room clean. Food: Food many variants. Staff Assistance: Staff very helpful. Highlights: Room so quiet. Price: good. Location: city centre

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Accommodation's Reply

31 Mar 2026

Dear G*t, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are very helpful, the room is so quiet, and the food has many variances. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

meutia i.

Leisure

8.5

/10

Reviewed 12 week(s) ago

The hotel was clean. The three of us stayed in a suite. We wanted to ask for an extra bed, but there wasn't one. Instead, they provided a sofa bed, which the staff helped us find with sheets and a blanket. The staff were friendly, and the breakfast was delicious. Ordering food from the restaurant wasn't too expensive either.

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Accommodation's Reply

31 Mar 2026

Dear Meutia I, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are friendly and the breakfast is delicious. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

S***o

Leisure

8.5

/10

Reviewed 12 week(s) ago

Overall, everything is good... There is only a small drawback, the problem is the amenities in the room... Stayed 4 nights, the amenities in the room were complete only for 1 night, the next night was incomplete.

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Accommodation's Reply

06 Apr 2026

Dear S***o, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you very much for your great feedback, your feedback is essential to our ability to continue to improve our service. As HARRIS Hotel & Conventions Bundaran Satelit Surabaya, It is our highest priority to ensure that our guest experience in equal threat adhere with bespoke and uncompromising service as our signature service. Thank you for feedback, your feedback is essential to our ability to continue to improve our service. We have noted your feedback in reference with bath amenities as we addressed your preference with the related department heads and teams to ensure delivered in expectation during stay with us. We are supports for global sustainability and service program with defining global living through we are greening our services. The guest might connect to our front desk for preferences assistances during stay. Once again, thank you for your feedback. Your feedback is a part our motivation for our team to be always continuously improve to delivered great services to our guest. We are looking very much forward to welcome you back in not so distant in time, Sincerely yours, Agus Sutanto General Manager

TAUFIQURRACHMAN S.

Staycation

9.4

/10

Reviewed 12 week(s) ago

Comfortable. Clean. Strategic location.

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Accommodation's Reply

31 Mar 2026

Dear Taufiqurrachman S, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found our hotel is clean and has a strategic location. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Verified Traveler

Business

10.0

/10

Reviewed 13 week(s) ago

All the staff are very friendly and very helpful.

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Accommodation's Reply

31 Mar 2026

Dear Guest, Warmest Greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are truly pleased to hear that the hotel exceeded your expectations and that you found all of our staff are helpful. Your positive comments mean a lot to our team and motivate us to keep delivering the best experience possible. We look forward to welcoming you back to harris hotel & Conventions Bundaran Satelit Surabaya on your next visit. Sincerely Yours, Wisnu Ari Prabowo Assistant Revenue Manager

Verified Traveler

Staycation

10.0

/10

Reviewed 14 week(s) ago

Recommended hotel in Surabaya, the breakfast menu is delicious

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1 people find it helpful

Accommodation's Reply

17 Mar 2026

Dear G**t. Warmest Greetings from Harris Hotel & Conventions Bundaran Satelit Surabaya, We are delighted to hear that you enjoyed our breakfast menu and had a pleasant stay with us. Your positive feedback truly motivates our team to keep delivering the best quality and variety for our guests. We look forward to welcoming you back to Harris Hotel & Conventions Bundaran Satelit Surabaya. Sincerely yours, Amalia Nur Rizki. Room Division Manager

B***a

9.4

/10

Reviewed 17 week(s) ago

Clean, comfortable, close to Kidzania.

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2 people find it helpful

Accommodation's Reply

20 Feb 2026

Dear B**a. Warmest Greetings from harris hotel & Conventions Bundaran Satelit Surabaya. We’re delighted to know that you found the hotel clean, comfortable, and conveniently located near KidZania Surabaya. Being close to family-friendly destinations is indeed one of the advantages our guests appreciate the most. We truly look forward to welcoming you back to HARRIS Hotel & Conventions Bundaran Satelit Surabaya for another pleasant stay..Sincerely yours, Amalia Nur Rizki. Room Division Manager

HARRIS Hotel & Conventions Bundaran Satelit Surabaya

Overall Ratings & Reviews HARRIS Hotel & Conventions Bundaran Satelit Surabaya

9.1

9.0

8.8

9.0

9.0

Traveler Reviews HARRIS Hotel & Conventions Bundaran Satelit Surabaya