Overall Ratings & Reviews Hexa Hotel & Backpackers Capsules Bukit Bintang

I stayed here since my last stay was okay-ish. I stayed in the same room and the light was still broken. The locker's keys were still broken too. There was some trouble with the water drainage in the bathroom so it's kinda annoying. But what makes me giving this hotel bad review is the fact that they made us change room in the middle of our stay. There were 3 of us and we were told to change room at 8 a.m. The new room doesn't have inside bathroom so we need to use outside bathrooms. There were no apologies or compensation, they just told us that there's a group of people want to check in to that room (I could tell you, they haven't arrived until I checked out). There's no kitchen but there's communal area.

Bad experience, I booked a hotel for New Year's Eve. I was tired on the road and when I arrived at the hotel I wanted to rest but was told the room was full even though I booked it a long time ago. With the hustle and bustle of traffic jams everywhere I was transferred to another hotel far from the city center. It was really bad, imagine being tired, instead of getting rest, you get even more tired fighting the traffic jam on New Year's Eve

The hotel owner is a very friendly and kind Muslim family. We were taken by car to the mosque together for Friday prayers. Very kind and like family. Clean rooms, location close to the hustle and bustle of Bukit Bintang Kuala Lumpur.

Bilik selesa, male & female room asing 👍, cuma nak bagi cadangan tukar lah male room tu yang paling atas,, kami perempuan penat lah nak naik tangga bawa travel bag sampai female room pasal female room yang paling atas

Check in nya mudah. Tapi saat masuk ke kamar, lampu di atas bed saya mati. Ketika komplain, katanya memang mati. Kamar mandi terpisah dari toilet. Kecil tapi bersih. Ada loker tapi kunci rusak, bahkan tidak bisa ditutup.

Staff is great. Very considerate. Lockers not good. Broken easily. Overall good location and price.

Clean. Good. Service is decent. Close to tourist attractions. But a bit far from the bus station/mrt.

The hotel is very good, comfortable and new facilities, fully equipped in the room, there is one inconvenience that my room is a female dorm on the 2nd floor, going up and down is very tiring. Otherwise everything is great