Overall Ratings & Reviews Terra Nova Hotel

It was cheap and cheerful, good location for the bus and train station, bit dated ,but clean enough.

It was what i expected. It was clean andctidy

Not bad for a low cost place good room and shower, the facilities were good.

Good low budget place to stay when in Aberdeen, comfortable bed nice wee shower room adequate for 1 person and the fridge and microwave in the room made the stay better.

Very good ensuite room with fridge and microwave. Very clean and with a very comfortable bed. The hotel is located in the city centre and is very convenient for amenities and attractions.

Best value for money property in Aberdeen. Rooms are equipped with a fridge and microwave as well as having a full size kitchen in the basement. Location of the property is right in the city centre so everything is walkable distance. Unfortunately no free parking however there are lots of overnight secure parking areas available for cheap. Self check in was quick and easy. Cannot fault this property on anything and would highly recommend to anyone staying in Aberdeen. Will definitely be back thank you!

It was a nice stay. The room we was in didnt look like the pictures, but overall it was nice.

Good location, very quiet, got a good night sleep, easy check-in. Clean and comfortable. Decor and maintenance in much need of updating. Good value for money.

Self-check-in was easy and explained well. Only staff contact was with cleaners who were exceptional. Room had a microwave, dishes, fridge and kettle, which saved me a fortune as I could prepare my own meals.

Really easily accessible lovely warm comfy room...will definitely stay again

Friendly staff

I sure will visit again

It was adequate for the price.

great experience would stay again.

Awful, the room seemed to by not cleaned after the previous guests. We notified immediately and someone was supposed to come to clean up, but nobody showed up. There was one tiny towel, for 2 guests arriving, bathroom floor flooded, no coffee and dirty cup on the side table. It was only one night stay, so we have stayed, sleeping in clothes as not comfortable if the sheets were clean, as the bed was a mess on arrival. Would not recommend at all. No cancellations, so after paying almost £70 had to spent the night

comfortable basic room, enough for people they know each other. tv, fridge shower works fine. there's only one blanket for a double bed

I understand that this is a low-budget hotel and I don't want to be completely negative. There were some good points, the location was great and the communication was very clear. However, in the room, the lampshade on the ceiling was held up only by the bulb, the bed was uncomfortable and the shower head was broken and wouldn't stay up without being propped up. Another point to note is that some of the other guests were not considerate when entering/exiting the building and the door would regularly slam and vibrate through the building, and this could be improved with some kind of mechanism on the door to prevent it slamming quite so hard. I would also suggest investing just a small amount of money in the rooms to update them and make them feel a little fresher (I was a bit confused as to why a hotel room in Aberdeen had a picture of pre-9/11 New York on the wall, for example). Not a terrible place, but it could do with a little care and attention.

One of the worst, if not the worse, hotel we've ever stayed. The location was great but anything else was terrible. Not sure how this hotel has 3 starts and a 7.3 rating. We planned a trip to Aberdeen with my partner and we genuinely gave this a long thought. The price is not very competitive comparing to other chain hotels around and we choose Tera Nova to suppport a small business rather than a chain. The hotel is quite outdated and dirty. The room was the worst. Not the room we booked and shown on the pictures, very small for 2 people and we are both small. There were holes in our towels, dry rice on the duvet and dust on the dishes supplied. Surprisingly, the bathroom was the cleanest part of the room, although very cold, as no window or radiator in the bathroom, so the towels will get damped by the time we had a shower. On arrival, we were send a text with info and were told that the room is cleaned every 3 days (we stayed 4 days and no cleaning was done), the bed sheets and towels changed every 7 days, unless you pay extra. We were super busy and spent very little time in the room as we could not stand being there for long. We even thought to book another hotel, but as we were out most of the time and didn't want to lose time with packing and unpacking, so we decided to stay. For the same money you could book some big chains such as Travelodge and Ibis, so avoid this at any cost. Terrible experience. Defenitely not returning.

The customer service

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