Hotel O Apartement Sentul Tower

Explore Hotel O Apartement Sentul Tower
7.4
Pleasant
From 976 reviews
Provided by travelers on
Cleanliness

7.3

Room Comfort

7.3

Meal

7.4

Location

7.8

Service and Facilites

7.3

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Bedroom (28)
Ambiance (24)
Bathroom (24)
Staff Friendliness (16)
Accessibility (15)
Room Space (14)
Activity Option (12)
Hotel Area (11)
Wifi (10)
Check-in/out Time (10)
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Traveler Reviews Hotel O Apartement Sentul Tower

Number of reviews per page
20
40
Customer reviews
S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The AC cannot be split, so it must be manually propped up with paper so that it can point towards the room.
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n***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Staff service is okay, but swimming pool facilities cannot be used
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Saiful A.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
The rooms are ugly, there are empty rooms, lots of animals, broken doors, broken TVs, and dirty bathrooms. If possible, don't check in here.
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1 people find it helpful
A***l
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The place is nice, beautiful, natural and very comfortable.
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2 people find it helpful
V***o
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Leisure
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6.5
/10
Reviewed 10 week(s) ago
I booked 2 rooms, 9th floor no. 39 is very dirty, smells of garbage, dirty sheets with lots of holes from cigarettes, lots of dead cockroaches, broken toilet bidet. 3rd floor no. 11 is dirty, the water heater doesn't work, the toilet bidet leaks, there's no TV remote, and there are no channels at all. Please pay attention to the cleanliness and facilities of the apartment. Thank you.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
7.8
/10
Reviewed 10 week(s) ago
Can I use it as a stopover?
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3 people find it helpful
S***r
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Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 10 week(s) ago
As soon as you exit the elevator, you'll be greeted by a musty, pungent smell. When you enter the room, it's dirty (it hasn't been cleaned in a long time), the bathroom drain is clogged, the bathroom area is dirty, the TV is just a display, the AC only blows air, and the balcony is littered with cigarette butts. Hopefully this will be a point of evaluation. Please clean the room first before giving you the key. Sorry. Thank you.
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7 people find it helpful
S***i
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
Paying that price is not worth it, no towels, need a deposit, broken TV, no Wi-Fi for hot water to turn on, and not okay.
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4 people find it helpful
Z***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 17 week(s) ago
Got it in tower A, 16th floor. The room was very dirty, it was really not worth renting. The mattress was so badly damaged that it was about to break, there was no foam left, only the springs were piercing through the wound. The sheets looked like they hadn't been changed, they were very dirty, smelly, and dusty. The bathroom smelled of urine. Complaints about the room to the receptionist were ignored & immediately approved my request to check out (without offering the option of changing rooms). Not meaning to criticize but please improve the staff & maintenance of each room. At least before guests enter the room, check whether it is still suitable for use or not.
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4 people find it helpful
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 19 week(s) ago
Overall, the impression is good. However, many parts of the bedroom and bathroom (e.g., wallpaper, walls, windows) are dirty and dull, e.g., wallpaper is peeling, the sink is dirty and starting to come off the wall, the pillows are old and discolored/stained.
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3 people find it helpful
Y***i
icon-origin-TRAVELOKA
6.0
/10
Reviewed 37 week(s) ago
there are no facilities in the room
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3 people find it helpful
Riana S.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
It's quite comfortable, close to Alfamart, so it's easy to get to anything you need. It's just a short walk to Aeon Mall and also a short walk to Sentul traditional market.
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2 people find it helpful
nissa n.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 39 week(s) ago
Hotel staff did not help when having difficulty getting in the elevator, the water in the room was off.
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1 people find it helpful
D***h
icon-Transit
Transit
icon-origin-TRAVELOKA
6.1
/10
Reviewed 40 week(s) ago
The hotel staff was friendly. The facilities weren't great. It was cheap, though. The walls of the room were covered in moss. There was trash from sanitary napkin wrappers on the sink. The TV wouldn't work. The room was very dusty.
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3 people find it helpful
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 47 week(s) ago
I've stayed at this apartment twice. The experience was the same... Both were dirty, even though they were in different units. Lots of dust, trash under the bed, and the bathroom hadn't been cleaned... I was itchy after staying there. Really disappointed with the cleanliness.
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2 people find it helpful
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.1
/10
Reviewed 48 week(s) ago
When we arrived, the spray was dusty and dirty, it smelled musty like the room had not been occupied for 1 month, the lights were dim, there were 2 room lights but only 1 was working, the walls were dirty, there was no soap or toothbrush.
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4 people find it helpful
A***a
icon-origin-TRAVELOKA
8.9
/10
Reviewed 51 week(s) ago
The AC and TV remotes are dead so it's hot.
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4 people find it helpful
M***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 52 week(s) ago
The AC is not cold.. it only blows out air The floor is sticky The TV is broken I have to charge another 35 thousand
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1 people find it helpful
H***y
icon-origin-TRAVELOKA
6.5
/10
Reviewed 52 week(s) ago
The room floor is not mopped. The sheets are dirty, the bed is uncomfortable and it falls apart when you sleep on it. It doesn't match the one in the photo.
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1 people find it helpful
Aferza R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 53 week(s) ago
When checking in, we were asked for additional payment directly because the price listed in the app had not been updated. We booked 2 rooms, one of the rooms was flooded with rainwater from outside. The bed was dirty with sheets that felt like there was sand and dirt. The towels provided were smelly.
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6 people find it helpful
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