Overall Ratings & Reviews Terra Nova, BW Premier Collection

The property is clean and courteous staff

The staff

The breakfast was a high point. The property was clean and quiet and the staff was very respectful and friendly. The cleanliness of the place was excellent.

I didn’t get to see the whole property as was out on business all day, everyday, however, my encounter with the employees was exceptional. They were all kind, courteous and extremely helpful. I would certainly return and would not hesitate to recommend.

Good

I had a great stay at this hotel! The location was perfect, with an amazing parking option that made everything so convenient. The staff were incredibly friendly—special shoutout to Abigail and Sherica at reception who went above and beyond. I also ordered room service and the food was delicious—highly recommend the burger with grilled root veggies! Would definitely stay here again.

The ambiance was breath talking. Food was detectible. Staff was courteous.

Clean, quiet and spacious room. Staff is friendly and helpful.

The property was very beautiful. Upon my arrival, I was greeted with a refreshing drink. That was nice. I was very pleased with my room. It was beautiful. Also I loved the complimentary bottle of wine. The staff was excellent, very professional.

All time favourite, what can I say I looooove this place. Service is second to none and the food is divine.

Great stay

Something unique I noticed staff bring your bags to hotel suite. Available to help you and answer your questions.

was once one of the best... not anymore for sure. breakfast poor... service poor... average at best.

One of my favorite places in Jamaica

Nice Hotel

I love the property, Stay many time. This trip the room was very tight for a couple to move around. I didn’t like that.

We are regular visitors but on last visit we felt the property could benefit from some updating

Great place, clean, love the property

The meal was exceptional, and the staff provided warm and friendly service.

The SIGNATURE customer service and professionalism exhibited by the staff at the Terra Nova is extremely high and commendable. We plan to make this venue our GODSU UNIVERSITY's home away from home for conferences, conventions, business and leisure travel. The leadership of the newly appointed General Manager Mr. Miguel Arthurs is embedded in the elevated spirit and service we experienced from the hotel staff. We were extremely pleased with the amenities including the pool, jacuzzi, breakfast area, bedroom, gym, all the finishing touches this exclusive experience at the Grand Terra Nova Hotel in Kingston, Jamaica. We especially enjoyed the warm smiles and infectious hospitality. We shall return very soon!