First, the address for the hotel is confusing and leads to another chain of hotels. Upon arrival, there was one person checking people in on a busy holiday(1/1). After checking in I was informed that the key to my room was missing so we had to wait and see which room could be approved for us. Having traveled all the way from Kingston to Ocho Rios and i was annoyed at thia point. Eventually, we were upgraded to another room. The next day breakfast was mediocre and I didn't make a big deal about much because we only stayed one night. When it's a busy holiday season more than one stay should check people in.