When we arrived, the electricity was out, so the lights were out all day. Worst of all, the power was out, and the air conditioning was also out, so we couldn't sleep all night because the room was so hot. There were no toothbrushes or toothpaste provided in the room, only soap, and even then we had to ask for it at the front desk. For all of these issues, there was no compensation or even an apology.