Central City Family Residence

Explore Central City Family Residence
8.4
Very Good
From 743 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.4

Meal

8.2

Location

8.5

Service and Facilites

8.5

People often mention about Central City Family Residence
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Staff Friendliness (35)
Ambiance (34)
Bedroom (33)
Room Space (32)
Bathroom (31)
Accessibility (26)
Hotel Area (26)
Distance to City Center (25)
Wifi (25)
Check-in/out Time (24)
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Traveler Reviews Central City Family Residence

Number of reviews per page
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40
Customer reviews
Yonna D.
icon-Staycation
Staycation
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8.5
/10
Reviewed 6 week(s) ago
The room was as pictured and within budget, the bed was comfortable and the room was spacious, the Wi-Fi was fast, and the balcony was perfect for enjoying the sunset. Access to the city center was quick and easy. However, the bathroom still had an unpleasant odor. Hopefully, this can be improved in the future. Thank you.
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2 people find it helpful
Accommodation's Reply
27 Oct 2025
Thank you for your stars and reviews. We welcome you with your relatives, family and friends. Thank you very much. We are open 24 hours a day, 7 days a week, including reception, cafe and parking. The parking area is wide open. If you need any assistance, you can immediately confirm at the reception. We will help you as soon as possible.
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S***n
icon-origin-TRAVELOKA
7.6
/10
Reviewed 7 week(s) ago
This is a mess, the price is reasonable but the facilities are really lacking. Sorry to say, the bathroom is outside, the water runs out, the facilities are unclear. Enough for the first and last time
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3 people find it helpful
Accommodation's Reply
23 Oct 2025
Thank you for your stars and reviews. We look forward to your arrival with your relatives, family and friends. Thank you very much. We are open 24 hours a day, 7 days a week, including reception and parking. The parking area is wide open. If you need any assistance, you can confirm directly with the reception. We will help you as soon as possible.
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F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Good service, cool AC, and good cleanliness. Even though the bathroom is outside the room, it's still kept clean. Approved
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Thank you for your review and rating. We look forward to meeting you, your family, and friends. Thank you very much. We are open 24 hours a day, including reception and parking. The parking lot is open. If you need assistance, please contact reception immediately and we will assist you as soon as possible.
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I***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Comfortable room, cold AC, TV, private car, cheap price, but the sink water doesn't turn on, then the toilet sprays water a little.
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Accommodation's Reply
22 Oct 2025
Thank you for your stars and reviews. We look forward to your arrival with your relatives, family and friends. Thank you very much. We are open 24 hours a day, 7 days a week, including reception and parking. The parking area is wide open. If you need any assistance, you can confirm directly with the reception. We will help you as soon as possible.
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A***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
We had booked a week before check-in. When we checked in, they said the rooms were full. So we were moved to another hotel. Very disappointing.
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2 people find it helpful
Accommodation's Reply
22 Oct 2025
Thank you for your stars and reviews. We look forward to your arrival with your relatives, family and friends. Thank you very much. We are open 24 hours a day, 7 days a week, including reception and parking. The parking area is wide open. If you need any assistance, you can confirm directly with the reception. We will help you as soon as possible.
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Recommended for its price, service, and strategic location close to the city center. However, if I may judge a drawback, it's the shared AC facility that doesn't feel the breeze. It's very hot in the room, so be prepared to bring a fan and move the plugs. And the TV doesn't have a signal (maybe you can report it to the hotel staff).
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Accommodation's Reply
03 Oct 2025
Thank you for your stars and review, we look forward to your arrival with your relatives, family and friends, thank you very much, we are open 24 hours non-stop, including reception and parking area, the parking area is wide open, if you need help, you can immediately confirm to reception, we will help you as soon as possible
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Z***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The hotel staff is friendly. The rooms and bathrooms are also clean. For this price, it's quite worth it to stay. If you bring your own vehicle, it will be parked in a special parking area (usually the room will be guarded at night, so if you want to take your vehicle out, you have to inform and ask the receptionist who is on duty at that night). Then for the early morning and morning, the front area of the inn is full of people selling things, and during the day - evening the inn area is busy with motorbikes because the area below the inn is a sales agency. So those who bring cars, it might be a bit difficult to park and get out. But for those who bring motorbikes or don't bring vehicles so far it's safe and possible. There are no toiletries, only towels are provided, so for those who want to stay overnight, bring your own toiletries. For the inn yesterday, I was there on September 26-28, access from the ground floor - the room uses stairs, there is an elevator but it seems it can't be used. The AC works well👍
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Accommodation's Reply
01 Oct 2025
Thank you for your stars and review, we look forward to your arrival with your relatives, family and friends, thank you very much, we are open 24 hours non-stop, including reception and parking area, the parking area is wide open, if you need help, you can confirm with reception, we will immediately help you
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
According to budget, the place is comfortable and clean
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1 people find it helpful
Accommodation's Reply
24 Sep 2025
Thank you for your stars and review, we look forward to your arrival with your relatives, family and friends, thank you very much, we are open 24 hours non-stop, including reception and parking area, the parking area is wide open, if you need help, you can confirm with reception, we will immediately help you
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Staff service is very good...
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Accommodation's Reply
21 Sep 2025
Thank you for your stars and review, we look forward to your arrival with your relatives, family and friends, thank you very much, we are open 24 hours non-stop, including reception and parking area, the parking area is wide open, if you need help, you can confirm with reception, we will immediately help you
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B***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
I've stayed here several times, but I was surprised that at 9 pm the motorbike parking lot was locked, even though it had never been locked before. I wanted to enjoy Surabaya's nightlife :') Please consider the parking and the notification about the curfew for parking.
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3 people find it helpful
Accommodation's Reply
17 Sep 2025
Thank you for your stars and review, we look forward to your arrival with your relatives, family and friends, thank you very much, we are open 24 hours non-stop, including reception and parking area, the parking area is wide open, if you need help, you can confirm with reception, we will immediately help you
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Y***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The staff was friendly and gave me a room with a balcony. Overall, it's good for its class, and it's close to landmarks and several train stations. However, the entrance is a bit confusing, and the front parking lot is dominated by vehicles parked at the adjacent shop. It's not recommended for those driving, but it's fine for backpackers.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Thank you for the stars and review, we look forward to your arrival with your relatives, family and friends, thank you very much, for car and motorbike parking we have provided special free parking, not mixed with selling secondary crops, please understand that the owner has 2 different businesses, for further information please ask reception, thank you
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The staff are friendly, close to Pasar Turi Station, there are lots of food stalls around the accommodation.
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Accommodation's Reply
02 Sep 2025
Thank you for the stars and review, we look forward to welcoming you with your relatives, family and friends, thank you very much
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I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
The room was clean, the bathroom outside was also clean, there was hot water, the AC was cold, and the TV broadcast was good.
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1 people find it helpful
Accommodation's Reply
30 Aug 2025
Thank you for the stars and review, we look forward to welcoming you with your relatives, family and friends, thank you very much
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A***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Good and affordable price, good service
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Accommodation's Reply
02 Sep 2025
Thank you for the stars and review, we look forward to welcoming you with your relatives, family and friends, thank you very much
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K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
The staff is friendly, the accommodation is strategically located, vehicle security is good, recommended if you go to Surabaya
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Accommodation's Reply
08 Aug 2025
Thank you for the stars and review, we look forward to your next visit with your family, friends and relatives. Thank you.
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The staff is very friendly and polite. The admin is also responsive. It's definitely worth it for the price of around 100,000 Rupiah.
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Accommodation's Reply
08 Aug 2025
Thank you for the stars and review, we look forward to your next visit with your family, friends and relatives. Thank you.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The room is quite spacious, the bathroom is outside, the digital TV doesn't get a signal.
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Accommodation's Reply
31 Jul 2025
Thank you for the stars and review, we look forward to your next visit with your family, friends and relatives. Thank you.
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r***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Clean bathroom, clean bedroom, easy access to ATMs and markets. When I first arrived, I thought it was an adult-only hostel, but many of the rooms are family-friendly and safe for children. It's worth it for the low price. In Jakarta, it's similar to boarding houses in the Persaudaraan Hospital area, with more or less the same air-conditioned facilities. Thank you
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Thank you for the stars and review, we look forward to welcoming you with your relatives, family and friends, thank you very much
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I***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
If you're just for a short transit, it's fine, the price is right, the location is close to Pasar Turi Station so it's perfect for a short transit.
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Accommodation's Reply
23 Jul 2025
Thank you for the stars and review, we look forward to welcoming you with your relatives, family and friends, thank you very much
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Ratna H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 20 week(s) ago
Highly recommended, the cleanliness, the friendliness of the staff, everything is okay, the only drawback is that if you bring a lot of stuff, it's difficult to climb the stairs, but thankfully there are staff who are willing to help lift the stuff.
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2 people find it helpful
Accommodation's Reply
23 Jul 2025
Thank you for the stars and review, we look forward to welcoming you with your relatives, family and friends, thank you very much
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Number of reviews per page
20
40